Customer Services Tech
Current• Conversed electronically and personally with computer end users experiencing trouble in order to verify and document problem.• Checked with user guides, technical manuals and additional documents to research and put solutions into practice.• Emulated and repeated technical problems met by users.• Collected, systematized and kept up a problems and solutions log for use by further technical support analysts.• Took part in the redesigning of applications and other software.• Gave systems, network and Internet support to users.• Supervised other technical support workers.• Provided advice and training to users.• Tracked PC and network related hardware.