Jay Logan Email & Phone Number

Denver, Co, Us

Morristown, New Jersey, Us

Westminster, Colorado, Us

Working on:Avaya legacy PBX integration/migration/decommission Microsoft Lync 2013 using Sonus SBC deployment/integration/troubleshootingCisco - Polycom video conferencing integration/migration/implementation/troubleshootingCisco Call Manager - Lync 2013 integration/implementation/troubleshootingCisco Call Manager, Cisco Jabber, Cisco Unity, Cisco Unified Border Element design/implementation /migration/troubleshooting

Morristown, New Jersey, Us

I have migrated to Avaya Operational Services (managed services) and support one of the largest custom accounts. In doing so I have learned basic PHP, HTML, SQL to design an internal inventory management system for my new customer..Along with this transition a new product has been added to my skillset Avaya Aura Application Enablement Server (AES).

Morristown, New Jersey, Us

I work as CM BBE in the Highlands Ranch office. I support the following Avaya products:IP endpoints (46xx, 96xx, 16xx)Soft Endpoints (IP Softphone, IP Agent, Softconsole, one-X Agent, one-X Communicator, one-X Attendant)Communication Manager, SES, Session Manager, System Manager, System Platform, various Linux servers, and various Media GatewaysI perform the following tasks:Troubleshooting of converged voice/data telecommunications solutions including support of pre/post sales and implementationData Gathering, Analysis, and Resolution of complex VOIP issues including analog, digital, ISDN, H.323, and SIP solutions, solving 750+ customer issues a yearProactive issue management supporting customers directly and providing quick resolutions while acting as a liaison between customers and Software Development, with an escalation rate of <1%Technical writer of 25+ published support articles used internally and externally to troubleshot and solve problemsDeveloped and delivered multiple tier 3 level training classes leading to training of 100+ engineers and customersDesigned, installed, and maintained tier 3 labSelected from 100+ peers to support largest and most demanding customers as part of the High Touch A Capsule teamSubject matter expert on several Avaya products

Dallas, Tx, Us

I worked in the Dallas office on LBJ supporting the sales teams of Wholesale Markets.Led team in the creation and finalization of technical specifications for various networking technologies including ATM, Local Private Line, and IP. The total value was $90M+ over 3 yearsManaged, coordinated design, and execution of a large network which required alignment and support of multiple entities and exceeded customer expectationsOversaw the execution and design of unique network architecture for a solution that spanned 3 different technologies to win back $15M in business from competition.

Dallas, Tx, Us

Participated in a team that developed and delivered a detailed training package for product and ordering processes. Resulted in dramatically lowered error rates (75%) and a significant decrease in provisioning time (6 business days). Increased customer satisfaction and revenue realizationDesigned and implemented a multi-location data network valued at $4M. Utilized unique alternatives to overcome contractual limitations in obtaining required end user specificationsNegotiated new contract resulting in an additional $12M over 2 years for an advanced technology network which required creatively eliminating large legal issues

Designed a system that could track inventory and order implementationCoordinated relocation of organization, facilities, technology to meet challenged deadline.