Jennifer Davis -Baker Email & Phone Number

• Review Warranty Transactions• Obtain and provide support for rejected transactions• Interface with Maserati team to maintain up to date policy and procedures• Ensure technician comply with factory requirements

Grand Blanc, Mi

• Coach, facilitate and consult with General Motors dealers to ensure they reach monthly goals for service lane and parts purchase objectives.• Build and maintain relationships with dealers and implementing a teamwork mentality • Coach dealers on customer retention and satisfaction• Ensure dealers are obtaining 100% training • Monitor dealerships incentive qualifications• Analyze, develop, and implement strategies to achieve goals for profit • Act as a main liaison… Show more • Coach, facilitate and consult with General Motors dealers to ensure they reach monthly goals for service lane and parts purchase objectives.• Build and maintain relationships with dealers and implementing a teamwork mentality • Coach dealers on customer retention and satisfaction• Ensure dealers are obtaining 100% training • Monitor dealerships incentive qualifications• Analyze, develop, and implement strategies to achieve goals for profit • Act as a main liaison between General Motors and assigned dealerships Show less

Grand Blanc, Michigan, United States

• Communicate with dealers and GM Field Reps on program metrics.• Analyze all data within the PASE incentive dashboard. • Manual data uploads • Process new dealership accounts• Train dealers and field on GM Parts and Service Excellence incentive program• Process and adjust parts departments RIM reports. • Audit dealer’s sales loyalty reports • Process parts exclusion requests

Owosso, Michigan, United States

Birch Run, Mi

• outline repair options for customers• arrange loaner vehicles,• encourage preventive maintenance • update customer with vehicle status• use of multi-line telephone• develop repair orders• investigate warranty information• report and investigate customer concerns• ensure customer satisfaction by resolving all inquiries