Leading Heritage Foundation's shared service events team, I drive comprehensive event management for cross-departmental events. Beyond that, I oversee the planning and execution of iconic street festivals like Main Street Festival, PumpkinFest™, Dickens of a Christmas, and the annual fundraising gala, The Heritage Ball. My role as a seasoned Director of Event Management is marked by a meticulous eye for detail and a strategic approach. I take pride in guiding a talented team to flawlessly execute events that leave a lasting impact. Let’s connect and discuss how my dedication to creating memorable moments aligns seamlessly with Heritage Foundation’s mission.

Festival and Event Manager

Event Sales & Service and Hospitality Manager at the Franklin Theatre which is a division of the Heritage Foundation in Williamson County, TN.

• Coordinated lighting designers, technical director, sound engineer, stage managers, ushers, and stage crew, and student participants during rehearsals and pre-show and show events.• Supervised 8-15 employees, overseeing efficiency and efficacy of day of event operations.• Appraised inventory levels every month and ordered new supplies to keep quantities well-stocked.• Evaluated existing plans, processes and events planning services to identify opportunities for improvement.• Trained, coached and mentored staff to support smooth adoption of new patron management procedures.• Enhanced and redefined organizational structure to maintain company's competitive edge across territories.• Interacted positively with actors and actresses when escorting to and from trailers during filming.• Reviewed activities for production team to complete tasks on time.• Supervised wardrobe, hair and makeup needs for several actors simultaneously on remote shoot location.• Prepared reports and technical documentation of day-to-day production processes.• Reviewed production schedules and streamlined processes.• Performed general equipment maintenance and repair to minimize downtime.• Made sure that products were produced on time and are of good quality.• Attended technical rehearsals to assist with necessary adjustments.• Interacted positively with actors and actresses through all stages of production.• Reviewed activities for production team to complete tasks on time.• Supervised wardrobe, hair and makeup needs for several actors simultaneously on remote shoot location.• Prepared reports and technical documentation of day-to-day production processes.• Reviewed production schedules and streamlined processes.• Attended technical rehearsals to assist with adjustments.• Prepared, packed and transported audio equipment for events and location shoots.• Instructs lighting and technical support team on the timing and execution of aesthetic or special effects.

My role encompasses a broad spectrum of responsibilities, spanning various domains such as business management, event coordination, marketing, and financial oversight.- Manage class and tuition systems, execute email marketing initiatives, oversee website development and maintenance, and handle customer service management. Additionally, supervise primary facility operations.- Responsible for overseeing business accounting, including tax filing and general accounting duties, ensuring accurate financial records and compliance with regulatory requirements.- Lead and manage the operational aspects of a vibrant youth theatre school, overseeing general activities and implementing strategies for creative growth and student development.- Coordinate community postings with the Social Media Specialist, Membership, Marketing, and other divisions across the organization's digital channels.- Works with our Social Media Specialist, Membership, Marketing, and other divisions to coordinate community postings as appropriate across the organization’s other digital channels.- Direct all technical and system administration aspects of the community, collaborating with the platform vendor to address issues and enhance functionality. Provide technical support to members and staff, implement new features, and establish community training resources, guidelines, and policies.

As Stage Manager or Production ManagerPlayed key role to creating an efficient, positive, and successful theatrical production. Demonstrated ability to successfully lead and work with the company. Primarily worked directly with the director, cast and production people to move a show from inception to closing. Aside from the obvious technical aspects of the positions, in many cases was responsible for liaising between different departments on engaged in situations that call on human relations skills and diplomacy. • Assists director in reviewing audition material.• Posts cast and crew lists.• Contacts understudies in the event that a primary actor is sick or injured.• Maintains and manages rehearsal calendar.• Researches and memorizes scripts and background information on the production itself.• Assists director in overseeing technical run-throughs directly prior to a performance.• Works with the costume department to ensure that all costumes and props are correct and delivered on time.• Instructs lighting and technical support team on the timing and execution ofaesthetic or special effects.• Oversees the organization and design of the stage prior to performances.• Assists in setting up props and other items for a production.• Addresses and resolves any technical difficulties during rehearsals and performances.• Ensures that all actors and actresses are prepared for a performance.• Provides stage directions and cues to actors during rehearsals and performances as necessary.• Maintains log of daily rehearsal activity, script changes, and official performances.• Distributes paychecks to cast and crew for professional theater companies.• Ensure that all stunts and technical details are executed safely.• Reports logistical problems to the director or producer.

I am a freelance marketer for individuals and small business owners. I work to maintain email marketing, web design, web maintenance, Google Analytics. Facebook, Twitter, Instagram, Google Plus, Hootsuite, Print Advertisements, Event Flyers, Online Advertisements, Google AdWords, Facebook Ads, JackRabbit CRM, and other public online listings. I have designed and made updates for several local companies including Act Too Players, Bellevue Dance Center, Buck & Buck Attorney's, Peniruth Ingram CPA, AT Pro, YEP! Education, Boiler Room Theatre, Roux du Bayou, Sondra Morton (Artist Page). Software/Programs:Adobe Products: Photoshop, InDesign, Premiere, Illustrator, After EffectsWeb Design: Wix, Wordpress, Jimdo, and Godaddy WebEmail Marketing: MailChimp, Constant Contact, Wix ShoutoutSocial Media: Hootsuite / Adobe SparkSocial Sites: Facebook, Twitter, LinkedIn, Blogs, Pinterest, Instagram, Youtube, Google PlusFile Sharing: Google Docs / Dropbox / One NoteCRM: Jackrabbit, Infusionsoft, ZohoWord Processing:: Microsoft Office Suite, Corel WordPerfect

• Fulfilled rehearsal and day of event coordination.• Liaised with marketing and PR colleagues to promote special events in social calendars.• Solicited feedback from clients to assess event success and uncover opportunities for improvement.• Implemented operational strategies and effectively built customer and employee relations through updated operational and planning techniques from the contractual level through event execution.• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.• Reported issues to higher management with great detail, resulting in markedly more positive client interactions and increased re-booking from repeat clients.• Improved brand awareness by monitoring all marketing campaigns and fostering cross platform postings to increase event exposure.• Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue needs, patron expectations, and rehearsal expectations, technical needs, and performance day requirements.• Corresponded with clients to answer questions and resolve issues.• Established working relationships with clients by organizing various events.• Planned large-scale events such as film festivals, concerts, theatrical performances, and meetings.• Performed face-to-face meetings to finalize contract for services and event details.• Collaborated with Technical Director to input fixture profiles, colors, effects and movement for cues.• Illuminated performance areas to verify audience can clearly see actors and scenery.• Programmed consoles and loaded automated color change systems prior to events.• Analyzed and interpreted Director's lighting requests as well as detailed notes from stage management.• Addresses and resolves any technical difficulties during rehearsals and performances.• Demonstrated familiarity with the logistics of a live production along with the basic function of lighting and technical details.

* Oversees all technical and system administration aspects of the community. This includes working with the community platform vendor to address, resolve, and communicate any issues related to the features and functionality of the community; providing technical support to members and staff; implementing new community features as necessary.* Works with Communications Manager to develop and implement community promotion and engagement strategies and tactics as they relate to the communications division and the organization’s strategic goals. Communicates and promotes new community features or procedures to members and staff.* Develops and maintain community training resources, guidelines, and policies.* Works with Social Media Specialist, Membership, Marketing, and other divisions to coordinate community postings as appropriate across the organization’s other digital channels.* Monitors discussions, resource postings, and trends within the community. Identifies and reports trends in usage and advises on potential opportunities. Alerts Communications Manager and appropriate staff as issues arise and work with staff to resolve issues.* Networks with community members and identify Community Champions. Train and empower Community Champions to participate on a more significant engagement level.* Monitors and measures the success of community engagement (i.e. number of power users, number of discussions, etc.), and provides reports for Communications Manager and executives. Identify and report on community trends to internal teams.* I also rebuilt the website for this company and maintained all updates.*Employment ended due to business closure.

o Maintain complete authority and manage between 5 and 20 performerso Compile Scene Change Breakdownso Compile Production Reportso Maintain communication between all parties involved with productionso Keep all parties on task through-out the run of the performanceo Compile Lighting and Sound Cue Breakdownso Run Lighting Board during performanceso Greet and assist guests of the Theatre*Employment ended due to business closure.

Social Media MarketingOnline Reputation MonitoringWebsite ManagementMarketing AssistantEmail Marketing

Independent Contractor for Services rendered in the performing of duties for clients who are appealing thier denial for disability benefits.o Write appeal memorandums from concept to full trial statuso Assess case files and determine pre-trial requirements for each Third Phase clienteleo Communicate regularly with management and attorneys to address ongoing strategies and concernso Communicate with doctor’s offices and hospitals to acquire medical records and physician statementso Maintain and update case files and folders concerning pharmaceuticals and physical problemso Research and apply knowledge of medical terminology when composing briefso Maintain spreadsheets of Social Security Disability clients and record progresso Request medical records and submit to Social Security Administrationo Telephone clients to review and update case fileso Assist client calls and personally answer questions and concernso Serve on average 70 clients in Social Security Disability caseso Average 85% win success rate with each case at trial