Jay Muller Email & Phone Number

Olathe, KS, US

Kansas City, Missouri, United States

Lawrence, Kansas, United States

• Director leading a staff of 30 to support 100+ clients across 5 business verticals using a blend of proprietary and custom financial services applications and databases to run full-service back office and contact.
• Led team with a directive to solve complex business challenges with low code/no code automation solutions implemented with a blend of proprietary and 3rd party software.
• Consulted and participated in client roadmap, implementation, sales and new client onboarding opportunities
• Directed managers and analysts responsible for support, testing, system configuration, and implementation for the business suite of applications used across internal Business Process Outsourcing (BPO) environment and.

Kansas City, Missouri

• Manager with staff of ten tasked with driving business transformation initiatives with modern technology solutions.
• Co-led business transformation POC initiatives with key clients and internal business partners to migrate paper-based forms and manual processes with an implementation that automated form recognition, data extraction.
• Revamped and streamlined testing process involving multiple large-scale system/platforms using a mix of process redesign, automation, and transformation of test scripts. This allowed for the acceleration of testing to.
• Led requirements gathering, analysis, design, planning and implementation of complex integrated solutions incorporating BPMN, APIs, HTML, JavaScript, Robotic Process Automation (RPA), Web Services (RESTful and SOAP).
• Set up division-wide RPA team and best practice framework inclusive of: support model for automation initiatives, document templates for requirements gathering and business case creation, design and SOPs. Led team to.
• Leveraged strong internal business process and application centric knowledge to champion customer needs, as well as assisting in defining product development strategies, objectives, and technology priorities.

• Analyzed business problems to identify technological solutions, as well as provided product knowledge/consulting, application support, application configuration and testing assistance/oversight.
• Consistently identified, presented, and implemented improvements to business and technical processes
• Conducted interviews with key business users for requirement gathering on business processes and user stories
• Mapped processes and performed gap analysis
• Prepared business models, flowcharts, diagrams and wireframes.
• Prototyped possible functionality to confirm feasibility

• Utilized business knowledge and understanding of applications to troubleshoot and resolve issues, provided application support for over 800 internal associates and more than 50 remote clients nationwide.
• Gathered client requirements to implement and administer the business applications required to meet the needs of clients.
• Implemented Automated Proxy solution utilizing OCR and automated work routing with a blend of third and proprietary internal software

Saint Joseph, MO And Lenexa, KS

• Provided comprehensive IT consulting solutions, on-site and remote computer support, and computer training to small businesses and residences nationwide.
• Reviewed and analyzed a company’s Information Technology Department operations
• Researched, planned and implemented software and hardware solutions
• Designed and implemented disaster recovery solutions
• Developed of IT documentation and policies

• Provided client-side integration and automation of applications and workflows to simplify user desktops and business processes using desktop automation software.
• Interacted with the client to evaluate their workflows and processes to determine where our solutions could be applied
• Analyzed business requirements to ensure the project solution was in compliance with the guidelines set forth by the client and their governing organizations.
• Designed and planned the scope of the projects
• Created project flow charts and visuals to assist client and developer understanding of the project scope and workflow
• Developed technical and user documentation covering the scope of the projects

Responsible for all coordinating and implementing all IT processes and policies company-wide. Provided 24/7 Administration for a Domain encompassing over 55 workstations and servers in 6 locations throughout northwest Missouri and Arizona. Performed domain migration from NT4 to Windows 2003 with zero downtime during business hoursDesigned and implemented.

Bs, Management

Activities and Societies: Tau Kappa Epsilon - Xi Eta Chapter Student Government Association Campus Activities Board

High School Diploma