Jayne Crockett (Lion) Email & Phone Number

Vodafone Global Enterprise - Newbury

Communicate internally with all areas of Vodafone including sales, customer service, network, and operations. Through these contacts, Jayne is able to resolve service-affecting issues, own the service level agreement and will, therefore, make decisions within these areas of responsibility. Key responsibilities include:• Attend and lead service delivery aspects of Account Review meetings • Ensure service levels from all areas of Vodafone are managed, maintained and improved… Show more Communicate internally with all areas of Vodafone including sales, customer service, network, and operations. Through these contacts, Jayne is able to resolve service-affecting issues, own the service level agreement and will, therefore, make decisions within these areas of responsibility. Key responsibilities include:• Attend and lead service delivery aspects of Account Review meetings • Ensure service levels from all areas of Vodafone are managed, maintained and improved upon• Act as a point of escalation and resolution for service-affecting problems that arise from time to time. Liaise with the network teams on coverage and quality issues• Provide efficient and focused customer reporting• Pro-actively initiate and drive quality improvements and cost reduction initiatives to deliver effective service.• Ensure provisioning and administration is well controlled and delivered within agreed timescales, whilst creating and owning bespoke processes to ensure contractual deliverables are maintained• Act as a liaison point between Sales and the service operation and to work in close liaison with all areas of Vodafone to resolve any escalated issues. • Creation of a service development plans that are visible to the service managed accounts, and internally within Vodafone.Ensuring strong governance and presentation of service enhancements planned and achieved. Show less

• Manage existing accounts within designated territory using traditional methods• Engage accounts to deliver incremental revenues and re-sign contracts• Achieve new connection targets for voice and data• Ensure accounts are correctly profiled, implemented and financially profitable• Work closely with customer services to maintain service levels and customer satisfaction