Jayne Goldman Email & Phone Number

St. Augustine, Fl, Us

• Coordinate with development team on designing and testing changes to support Frank Dodd requirements. • Test new user interface which was introduced as a replacement front end.• Create and execute manual software test plans, cases and scripts to uncover, identify and document software problems and their causes. • Perform system, unit, performance, load, regression, stress and data interface testing.• Create and maintain Sharepoint library of documents detailing current and newly introduced functionality.• Contribute to informal product design reviews throughout software development lifecycle to provide input on functional requirements, product designs, schedules and potential issues. • Leverage developer background to communicate effectively with software design team, quickly gaining their respect and becoming a valued, “go-to” team member on challenging test cases.• Train Client Services team in both the United States and England on new functionality.• Document software defects using bug tracking system and report defects involving program functionality, output, online screen and content to software developers.• Deliver status reports that determine product quality and release readiness.

• Performed detailed quality assurance testing on 75% of software products offered for sale. • Selected to participate in the design and testing of a new product and provide training to consultants, sales representatives and senior product manager.• Recommended and tracked new features for software enhancements and brought them to discussion with the development team. • Tracked bugs found during testing and communicated with development team regarding details of the issues.• Developed and maintained product user manuals, installation guides and training documentation for products.• Supported implementation consultants by performing additional testing and resolving client issues and questions.• Provided technical support to clients.• Assisted with customer release management.

Assisted with technical projects through QA testing, covering technical support hotline, talking with clients, setting up new clients on systems and writing requirements documents. • Prepared weekly accounts payable invoices and sent them to corporate offices for payment. • Completed Human Resources duties such as new hire processes, terminations, employee changes and inquiries. • Reduced accounts payable monthly liability by almost 10% by identifying redundancies and services no longer used.

• Managed and participated in Y2K compliance project for team that encompassed 5 major systems and other smaller systems by preparing for testing in simulation lab, which involved setting up entire systems from scratch. • Managed company’s Initial Public Offering for team, including overseeing outside contractors who were onsite from India to assist with programming. • Selected by senior management to respond to legal issues caused by corporate error; met with business partners to recall policies, make coding changes and create new policies to replace non-compliant products. • Trusted to train new manager and provide confidential input into employee skill / job matching for departmental reorganization. • Handled manager backup duties when System Manager was absent, attending meetings and being “go to person” for senior management.• Based on work performance, self-discipline and ability to meet deadlines, granted telecommuting status.