Jay Patel Email & Phone Number

Halifax, Nova Scotia, Canada

• One of the key contacts at Davis Pier’s data security & privacy team to ensure stakeholders' data complies with client requirements & industry standards.• Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection. • Monitored, analyzed, and improved the company's network infrastructure, managed online databases, and fixed any bugs and errors.• Updated company hardware and software, performed regular data back-ups, and developed new processes to improve network and SaaS (Software as a Service) infrastructure.• Act as a Network security expert – Deploy security patches on Fortinet firewall and configure mobile device management profiles to enforce security updates on other endpoints. • Act as a Subject matter expert for secure data file sharing involving personal identifiable information (PII). Setting up multiple layers of data encryption and safeguard to ensure data remains secure.• Microsoft administrator - Experienced in Azure active directory, implemented secure conditional access for internal & external users• Automate onboarding & offboarding user process using MDM (Mobile Device Management) solutions like Intune and Apple business manager to enforce device restrictions and maintain compliance status

Halifax, Nova Scotia, Canada

• Develop and maintain positive working relationships with clients by participating in weekly team and developer meetings, providing insightful feedback on day-to-day workflow process• Worked with cloud-based anti-virus software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes• Expertise in analyzing logs for application on macOS and Windows operating systems• Developed queue management in Zendesk by maintaining Chat and Email SLAs, finding out ongoing trends, setting up automation process to follow up with pending tickets• Trained and coached level 1 analysts (team of 8) to improve and develop new skills for their career development• Developed and tested new product offerings prior to release to assist development team in bug identification• Created support documentation in Help Center that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team• Act as subject matter expert for Sophos Home security software, tools, and resources• Responsible for configuring and deploying hardware/software for new employees including re-imaging, building and configuring endpoints

Hamilton, Ontario, Canada

• Worked with data compliance team to ensure stakeholders' data is managed securely and complies with required regional legislations like GDPR. • Developed strong skills in Professionalism, Time management and Communication Skills• Maintain composure and patience in face of difficult technical escalations• Testing and debugging MacOS, IOS and Watch OS. Create bug summaries to investigate ongoing issues• Trained new employees and explained protocols clearly and efficiently• Assist management with scheduling, service protocol improvements, and quality assurance• Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.

Hamilton, Ontario, Canada

• Removed malware, browser hijacker and other threats from Windows and macOS operating systems• Provided end-user support for Apple products including Software and Hardware issues• Have great work experience in maintaining Quality Standards and Compliance• Received "Outstanding" ratings on performance reviews each quarter with top marks in teamwork, stakeholder engagement, communication skills and technical problem-solving