Most known for creating the "My Pleasure" Customer Service Approach used my many companies including Ritz-Carlton and Chick-fil-A.With over 20+ years of experience in strategic leadership development and training delivery for corporations, government agencies, and the military, I have played a critical role in boosting organizational performance, productivity and employee relations.As an accomplished senior executive, with broad executive leadership experience, administrative, operational, and line leadership expertise, including managing multimillion-dollar budgets, interviewing, hiring, and overseeing staffing of 50+, providing employee training and talent development for a worldwide workforce, and implementing test-proven methods for transforming strategic decision-making capacity agility. Respected professional with a demonstrated success in providing cutting-edge learning solutions and curriculum development, adept at simultaneously managing multiple complex projects in a fast-paced, highly regulated environment. An expert in communication, best practices and methodologies (e.g.,ADDIE) for enhancing Emotional Intelligence (EQ) and specific competencies to drive results for human capital and organizational development with extensive knowledge of learning concepts including adult learning theory and distance learning principles. I have a remarkable background of building collaborative relationships, gaining buy-in for new ideas, and driving strategic programs through complex organizations, ensuring alignment between learning strategy, learning portfolio, and curriculum architecture to promote process efficiency, organizational effectiveness, teamwork, and support of personnel qualifications of succession planning.Through my leadership, I have been able to deliver measurable results, enhancing the performance of organizations across various sectors.I am confident that my wide range of knowledge and talents will allow me to contribute to the success of your company or organization.While others take pride in meeting all standards set before them: my passion is for delivering service and leadership that goes beyond organizational expectations. Connect with me today or send me an email at thepearsongroup@aol.com if you want to discuss additional details regarding my work experience and the skills I have to offer. I'm always interested in making new professional acquaintances!