Jayson Richard Email & Phone Number

Greater Chicago Area

• Provide unmatched support to 40 Mr. Electric (MRE) franchisees by using influence and natural consultative abilities to achieve agreed upon goals.• Conduct goal planning calls to analyze P&Ls and review operational reports versus MRE benchmarks and assist franchisees to develop customized action plans.• Proficiently guide franchisees on the day-to-day operations of the franchise by effectively training on MRE systems and processes and encourage them to realize their profit potential.• Perform in-person site visits at franchise locations to review business performance, marketing strategies and ensure brand compliance.• Assist in the planning and coordination of the annual franchisee conference, regional meetings and training events.

Greater Chicago Area

• Managed a successful, remote business unit of 3 Operation Managers (OMs), 13 Area Franchisees (AFs) and 27 Franchise Consultants (FCs) that supported 1400+ The UPS Store (TUPSS) franchise locations.• Consistently exceeded annual Same Store Sales (SSS) growth goals over 5+ years and surpassed National Retail Federation average SSS growth percentage during each year.• Developed and implemented performance metrics and sales growth initiatives for OMs, AFs and FCs which not only resulted in strong SSS results, but also motivated team members and improved morale amongst franchisees.• Adhered to annual budget by controlling region expenses and managing region P&L.• Enforced TUPSS brand compliance by continuously training, coaching and counseling OMs, AFs and FCs to properly document and address non-compliant TUPSS locations not adhering to merchandising and operational standards as outlined in TUPSS franchise agreement and Operations Manual.• Performed region HR responsibilities, including quarterly and annual performance reviews, salary increases, annual bonus reviews and performance improvement plans.• Provided world-class customer support to each franchise in the region by ensuring AFs and FCs completed all quarterly center visits, which focused on a thorough business review of each location’s sales mix, profitability, marketing strategies, areas of opportunities and any outstanding brand compliance items.• Developed annual region operating plan, which included operations, sales and marketing initiatives for AFs and FCs to implement and use their influence to gain franchisee adoption.• Consistently achieved annual new unit/locations sales goals.• Ensured franchise agreement renewals were completed on time, including the completion of location upgrade requirements.• Communicated and collaborated daily with business partners in Operations, Sales, Real Estate, Marketing and Legal departments at The UPS Store, Inc. HQs.

Tulsa, Oklahoma Area

• Successfully led a remote business unit of 3 AFs and 7 FCs that supported approximately 250 TUPSS franchise locations in AR, IA, KS, MI, MN, MO, OH and OK.• Ensured team members provide world-class support to franchise locations by joining them on quarterly visits and witnessing the delivery of required content.• Routinely held formal feedback discussions with team members on strengths and development areas to develop future leaders within the region.• Developed and implemented SMART performance metrics and sales growth initiatives for team members.• Reviewed and recommended non-compliant locations to Region Vice President for legal escalation due to not adhering to standards and requirements as outlined in TUPSS franchise agreement and Operations Manual.• Trained FCs on step-by-step process to complete franchise agreement renewals before deadline, including the completion of required upgrades.• Worked in tandem with Region Vice President on salary and bonus reviews and all HR issues.• Conducted weekly conference calls with team members to drive key operational initiatives.

Tulsa, Oklahoma Area

Provided world-class operations support to 30 franchise-owned TUPSS locations in AR, OK and KS by visiting centers at least once per quarter and reviewing required content, sharing best practices and strategic initiatives and enforcing brand compliance. Contributed business planning and forecasting and identified areas for competitive advantages and threats for continuous sales growth at the store level.• Completed required processes for center transfer of ownership, center renewals of franchise agreements and center closures.• Assisted franchisees in Grand Openings and store remodels by placing purchasing orders for required store fixtures (furniture, carpet, retail merchandise, etc.) and properly merchandising the centers.• Presented presentation material at quarterly franchisee network meetings that focused on organization and region initiatives.

Tulsa, Oklahoma Area

Ensured the daily package operation for the North Tulsa area was completed, including all daily deliveries and pickups. I was also responsible for coordinating on-demand pickup changes due to package car overflow, handling customer complaints due to missed pickups or delivery concerns, assisting the UPS Customer Counter in locating on-call customer packages, properly documenting all high value packages over $5,000 and assigning to the correct destination trailer, downloading package car driver daily delivery and route information and uploading same information for next business day and completing daily payroll timecards for package car drivers - approximately 30 per day.