Jayson Hilliard Email & Phone Number

Tukwila, Washington, United States

Kent, Washington

• Handle high-volume inbound calls from member and potential members ensuring internal customers and external members are assisted in a timely manner within established service and quality objectives.
• Interact with all team members and serve as a high-level resource, point of escalation, and mentor by maintaining a high level of department knowledge relative to process and procedures.
• Meet with supervisors and provide peer input and techniques to improve cross servicing skills and overall call handling performance to ensure quality service standards and objectives are attained.
• Serve as a mentor and coach for new employees giving the tools to succeed as a Contact Center Representative. When gaps in knowledge are identified, I will recommend training strategies and assist in identifying.
• Perform all responsibilities in accordance with BECU Competencies and Information Protection requirements.

Seattle, Washington

• Designed, planned, and managed the 21+ events program, including internal and external events throughout the year
• Managed financial budgets and goals for individual events at a nonprofit educational institution
• Handled all event logistics and collaborated with various departments and vendors to provide a smooth experience for clients
• Created and launched event information and registration websites using CVent an SaaS for event management
• Authorized and revised promotional and marketing materials, including invitations, press releases, posters, digital ads, and social media for all events
• Facilitated logistics with all vendors and confirmed proper permits were obtained prior to each event

Nampa, Idaho

• Coordinated events for a 12,000-capacity arena, 11,000-capacity amphitheater, and a large sports complex, which included but is not limited to large scale concerts and events, small scale events, meetings, conferences.
• Synchronized and planned all aspects of event operations including pre-production, set up, operating, and tear down of events under the supervision of the Director of Operations
• Interpreted and explained contract provisions, policies, and procedures of the facility to clients to help guide them in preparation for the event
• Acted as the primary liaison and schedule coordinator between clients, promoters, and facility departments
• Created cost estimates and ensured that final billing was correct for both the client and facility
• Managed all social media accounts, including Facebook, Twitter, and Instagram, for Ford Idaho Center and Ford Idaho Horse Park to promote events, conduct promotional giveaways, and answer customer questions

Yokosuka, Japan

• Designed and planned events for a community of 30,000 active duty military members and their families
• Orchestrated over 150 outdoor recreation trips per year and over 250 base events, including 9 open base events, change of commands, command picnics, retirement ceremonies, ship homecomings, and more
• Conducted interviews, selected qualified candidates and provided ongoing training and support for department
• Created the annual budget to analyze the financial needs of the program
• Pioneered several new programs that enhanced the department and increased customer satisfaction
• Operated and sustained a large rental shop with over $3 million worth of inventory

Yokosuka, Kanagawa, Japan

• Assisted in the daily operations of one of the Navy’s largest entertainment programs in the world
• Managed and maintained a large inventory of sound and audio/visual equipment
• Drove and coordinated logistics directly with military promoters such as Navy Entertainment and Armed Forces Entertainment as well as self-promoted events
• Assisted in the planning and coordinating of programming over 200 yearly special events to include concerts, comedy shows, magic shows, large sporting events and many more.
• Assisted with the coordination of evacuation efforts during the March 2011 Japan earthquake and tsunami

Bachelor’S Degree, Major: History, Minor: Business Management (Marketing)

High School