Jayson Paul Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Developing business process flows and requirements for the integration of Salesforce and Service-Now for the delivery of new telecommunications products and services. Working across the technical construct of the products and services using DevOps and Agile delivery methods. Skills using JIRA and Azure DevOps.

Auckland, New Zealand

SKYCITY Entertainment Group, is an international company with sites across New Zealand and Australia. Its main business is operating Casinos, Hotels and restaurants in Auckland, Hamilton, Queenstown, and Adelaide Australia.My role was to manage and operate the Group Network and physical infrastructure across all sites, implementing standards and processes to align to the growth of SKYCITY and the ICT business.I would like to think I’m a supportive person who will do anything for my team & direct reports.Key Responsibilities: - Collapsing the 3 disparate networks into a single network environment utilising Cisco's DNA technology to reduce operational costs; - Contractor and Vendor management; - Managing a team of network engineers and the day-to-day business; - Operational and Capital management & planning; - Project managing minor works; - Developing strategies as part of the Operational leadership team; - KPI management and reporting on performance to the senior leadership team; - H&S management and focus across the business with contractors, ensuring processes and procedures were adhered to during building works; - Developing standards and specifications based on NZS and AS standards framework; - Ensure we were meeting our regulator obligations as set out by the Department of Internal affairs.Achievements: - Successfully implementation of a single Network Core & Distribution model across SKYCITY sites; - Reducing overall Operational costs through vendor management; - Introducing management systems to provide the business visibility of real-time issues; - Developing KPI measures & metrics for the team; - Implementing daily & monthly health checks;

101 Carlton Gore Road, Newmarket, Auckland

Vector Communications is part of the Vector Group of businesses located in Newmarket, Auckland. Vector Communications delivers Telecommunication services to many small to large wholesale businesses utilising its fibre infrastructure within the Auckland region and other providers for national coverage.My role was the operational management of a multicultural team of highly knowledgeable network engineers and delivery personnel who support our customers networks and managed services.Key Responsibilities: - Developing / Implementing / Improving operational processes, procedures and systems utilising LEAN methodology; - Escalation management for team and customer issues; - Vendor & contractor management; - Operational & Capital budget management & forecasting; - Monthly reporting for key customers; - Weekly, monthly, quarterly reporting to senior leadership team and business units on operational outputs; - Managing day-to-day delivery business; - Part of the OSS/BSS governance team to ensure any changes made to internal systems aligned with business strategy; - Part of the Leadership, developing strategy for the business; - Contractor management.Achievements: - Successfully over achieving the Incident management KPI of 95% of incidents resolved within SLA time frames; - Transformation of the business delivery process utilising the LEAN methodology, reducing delivery time frames from 74 days to a consistent 10 days; - Leading the customer portal project RFI & RFP engagements with vendors, and the presentation delivery to the business on actions required to implement the online portal for our customers; - Developing and implementing key performance indicators for delivery and assurance personnel, providing monthly figures in a dashboard; - Developing and implementing Professional & Managed Services for revenue opportunities for the business.

Auckland

Datacom is the largest ICT company in NZ with over 4000+ employees across the Asia Pacific region. Datacom provides a wide range of ICT services to some of the biggest companies within NZ from Networkingthrough to Application development.My role within the business was to setup a framework for the management and delivery of Networking Services for customers across NZ.Key Responsibilities: - Develop and implement the Managed Network & Security Service Centre; - Managing up to 26+ direct reports of different multi-cultural team members of technical and non-technical backgrounds; - Profit and Loss (P&L) management; - Monthly reporting and forecasting of 5 different P&Ls and rollup to senior directors; - Contractor management; - Vendor management (Cisco, F5, Palo Alto, Checkpoint, Bluecoat, Riverbed, Juniper); - Managing the OSS system team and integration projects with internal systems; - 24x7x365 escalation point for critical and major incidents andcustomers issues; - Monthly dashboard reporting; - Operational process and procedure improvements and development.Achievements: - Successful returning P&Ls to the black; - Organising the business into 3 core business units for management the delivery of customers services; - Building a product portfolio of services for customers; - Contributing in the successful RFP bidding for Foodstuffs NZ and Fonterra.

Auckland, Newmarket

Vector Communications provides telecommunication services to several small to medium businesses within New Zealand.My role at Vector Communications was to bring the outsourced network support model in-house. This meant developing and implementing a Network Operations Center that had the capability to support its network remotely 24x7. Developed all processes and procedures from the ground up and implementing a Service Management tool-set that followed the ITIL framework. (Service-Now)Key Responsibilities: - Building the Network Operations team & centre from the ground up; - Greenfields develop & implementation of operational processes and procedures; - Leading the implementation of the customer ticketing system with the vendor; - Facilities management of core sites; - OSS systems implementation using VMWare; - Administration of key systems used by the Networks teams, (LDAP, Radius, SolarWinds, NNMi, ServiceNow, Managed Engine).Achievements - Building a 24x7x365 operational Network Operations Centre - Developing & Implementing operational processes and procedures - Developing & Implementing delivery processes for customers

Auckland, New Zealand

University of Auckland is one of the largest Universities in New Zealand, they are in the center of the Auckland CBD.Information Technology Services (ITS) was a part of the University of Auckland that provided several IT services to faculties, my main role with ITS was to manage the Network Engineering team which looked after all networking routing and switching for the delivery of backbone services to the University faculties.Responsibilities:● Manage electrical & cable contractors for small to medium build projects.● Personal Development & training planning.● Key Performance Indicators for technical personnel.● Manage faculty relationships & expectations.● Assisted with project management of larger capital projects with infrastructure consultants.● Manage technical team for provisioning of services across the Auckland & Tamaki campuses.● OPEX & CAPEX budget management.

Iraq

DynCorp International had secured the contract to train the local police force during the transition of the new government in Iraq. They supplied Personal Security Details for VIPs.In 2006 I took leave without pay from the University of Auckland to go and spend some time contracting in Iraq. With my military experience, I was approached by Worldwide Communications Limited which was supporting DynCorp for ICT services.Responsibilities:● Codan & Motorola vehicle & base station installation processes, procedures and standards;● HF, VHF & UHF frequency management;● Manage communications infrastructure for Area of Operations for DynCorp International in Iraq from the Baghdad Hotel;● Assist help-desk with IT related faults for personnel;● Logistical support and stock management;● Configuration management;● Working with the PSD teams to understand their communication security requirements.

New Zealand

Served as a Signalmen with the RNZSIG corp. Was a telecommunications operator working with HF, VHF, UHF, & Satellite technologies. Served in Bosnia in the Operations cell and as a liaison driver.

Computer Systems Networking And Telecommunications

Education record