Jayson Taylor Email & Phone Number

Charlottesville, Va, Us

Midlothian, Virginia, United States

Provide payments fulfillment capabilities and process governance (access management) across Capital One’snational footprint of 47,000 employees.- Facilitate the correspondent banking of ~37 external domestic and international banks provisioning accessand enabling cash management (funding nostro accounts).- Fulfill requests to open, close, and modify corporate bank accounts executing services requested to enablebusiness transactions on Capital One’s behalf supporting more than 200 intake requests per month.- Leveraged process management expertise to improve execution time and efficiency helping to optimize dailyoperations by 30%.- Leveraged project management planning and execution expertise to conduct team retrospectives to identifypoints of ineffectiveness and lag while implementing ongoing improvements through ongoing deliverymanagement.- Recognized as Diversity Champion by program leadership team for key contribution and demonstratedcommitment to Capital One’s diversity and inclusion strategy.

Richmond, Virginia, United States

Executed activities in a fast-paced, multi-function, multi-team operation tasked with delivering exceptional end-to-end payments EXP for customers via Salesforce.-Fostered positive relationships with upstream and downstream business groups (8) to identify and mitigate process gaps in day-to-day claims production.-Operated as triage lead for case management process via WAS Management Team Mailbox requests collaborating with stakeholders delivering up to 15 closed cases per day.-Operated as lead of Wire Family Huddle Engagement Team organizing and executing group huddles and initiatives which led to an increase of team engagement.

Richmond, Virginia, United States

Led services customer transaction disputes team managing workflow processes and procedure documentation in accordance with internal policies.-Operated as lead department liaison for ACH disputes cross-functional business teams (4).-Led cross-site collaboration effort to improve overall workflow to encourage more efficient processing which improved associate work/life balance.-Performed annual procedure refresh that required the update of 18 out-of-date processes.-Regularly communicated ideas to management and risk partners resulting in updated processes and mitigation of risk within processes.

Richmond, Virginia, United States

Led team that services wire requests from across the enterprise managing workflows and resolving issues/escalations as needed to optimize client experience.-Delivered continued process oversight resulting in a reduction of full-time resource time by 50%.-Acted as department liaison for Enterprise Wire Operations cross functional business team partnering with essential business groups to deliver agent internal requirements.-Successfully partnered with Reconciliation Team resources to align critical tasks, confirm tasks owners, and monitor execution of tasks enabling process schedule adherence.-Owned oversight of ERG event logistics across multiple dates and sites (West Creek and Mclean) resolving logistical risks/issues and providing critical updates to program leads via email, conference calls and in-person meetings.

Richmond, Virginia, United States

Serviced wire requests from across the enterprise working with internal and external clients transfer funds within Service Level agreement to maintain high customer satisfaction. -Owned the onboarding of new team members including review department processes, side-by-side coaching, and ongoing support.-Leveraged multiple resource tools including process maps, e-learnings and department peer resources to learn critical process details.-Partnered with internal recruiters and hiring managers to identify, engage and recruit internal talent to commercial operations.