Jay Tyler Email & Phone Number

Glasgow, Gb

Glasgow, United Kingdom

Business Analyst and Scrum Master managing projects to migrate data and modernise & simplify regulatory reporting environment.- Scrum Master and coach for large Barclays reporting solution, managing and evaluating business cases for backlog feeding over 50 developers, testers and business analysts- Line management responsibilities for a team of Business Analysts- Devised and implemented system for users to submit change requests and have full transparency of their lifecycle. Creating greater stakeholder engagement, simplified business process and enabled value based prioritisation- Lead Business Analyst for decommission project of legacy Teradata database to create a modern normalised SQL Server solution ready to be implemented in the cloud via AWS- Multiple projects to decommission end user developed applications with automated solutions by sourcing and designing ETL solutions from original data sources and architecting dashboard reporting via Qlik View and Qlik Sense

Glasgow, United Kingdom

Lead front end developer of web based business intelligence system delivering data from a new data warehouse via a SQL Server Analysis Services Cube. Designed and implemented an innovative bespoke solution using a Web API & NodeJS backend and a front end using Javascript, AngularJS and Bootstrap. Responsible for:- Influencing and driving change through managing a range of relationships with RBS group, RBS Mentor Senior Leaders and Team Managers across the business- Identified opportunity to create capacity & improve customer experience through implementing web chat & Intelligent call routing process- Understanding business requirements, transforming high level ideas into practical and deliverable solutions via negotiation with stakeholders on scope and suitability of delivered solution- Designing data warehouse structures of tables, stored procedures, triggers, user-defined functions and views for front end and ETL- Implementing full rapid prototyping workflow in NodeJS and AngularJS development to enable a continuous development cycle- Implementing integrated closed loop feedback within the application to enable rapid user driven improvements

Glasgow, United Kingdom

Lead analyst with line manager responsibility for a team of analysts to design and implement business intelligence solutions for multiple business areas including multiple colleague, customer and complaints helplines.- MS SQL Server, MS Office and BMC Remedy used to analyse data and provide intelligence for all audiences from advisor to executive level- Strong stakeholder management skills enabled the network to understand and implement proposed solutions for complaint drivers and colleague knowledge gaps, leading to a reduction in costs

Glasgow, United Kingdom

Lead front-end developer using SQL Server & MS Access designing and implementing multiple transactional and reporting systems used by the business to interact and view realtime analytics with complex datasets in a fast paced area of change.- Understanding business requirements and delivering for stakeholders through design, testing and implementation- Creating and maintaining efficient table structures, indexes, stored procedures, user defined functions and views alongside ad-hoc queries. Excellent understanding of complex data structures and developing ETL processes via SSIS- Conceived, designed and implemented process and system for paperless applications leading to a saving of 23 FTE

Glasgow, United Kingdom

Complaint handler within Premium Banking, resolving complaints for the banks highest net worth customers. Implemented reporting systems and processes designed in previous role within Business Banking within the complaints team within Premium Banking.Additionally, I held the role of Service & Control Manager for Premium Banking for last 9 months of my role.

Glasgow, United Kingdom

Complaints handler within Business Banking. Responsible for managing all levels of detailed customer complaints and working across the business to capture and understand the information required to respond to complaints and focus on customer outcomes.In addition, I helped review and redesign the process of handling of complaints within Business Banking following its consolidation from Taunton & Newport to Glasgow. As part of this I delivered substantial improvements to the reporting systems and processes that assisted in improvements to the customer experience.

Glasgow, United Kingdom

Multichannel advisor dealing with enquiries ranging from general information about Santander to specific questions about products customers already hold.