10+ years experience in IT with focus on collaboration via voice/video over IP and systems integration. 4 years experience on mergers and acquisitions transitioning and integrating voice solutions to meet business requirements. 6+ years designing, engineering, and implementing enterprise voice, video, and collaboration technologies, executing based on requirements and meeting deadlines.Extensive experience troubleshooting, operating, designing, and engineering: Cisco Unified Communications Manager Session Manager Edition Cisco Unity Connection Cisco IM & Presence Cisco Emergency Responder Cisco Expressway (B2B, MRA) Cisco Webex Cisco Jabber (Windows, macOS, iOS, Android) Dial Plan Design both numeric and URI dialing SIP dialingExperience integrating voip platforms with Genesys SIP server, NICE NIM / Engage Call Recording, Oracle ACME Packet SBCs, Oracle Enterprise Operations Monitor, PinDrop ProtectExperience working with telecom and LECs on SIP trunking, PRI, ISDN, POTSExperience speaking on and driving conference calls during priority/severity events.Extensive experience working with Microsoft Word, Excel, PowerPoint, and OutlookExtensive experience troubleshooting, operating, designing, and engineering Barco ClickShare