Jimmy Bacon Email & Phone Number

Virginia Beach, Va, Us

United States

Virginia Beach, Virginia, United States

Responsible for managing over 200 bodily injury features with claimants whom are attorney represented. Investigate, evaluate, negotiate, and resolve files in a timely manner. Decide coverage and liability issues while identifying questionable aspects of claims that need further review. Lead team meetings and presentations to discuss company wide changes and trainings. Assist leadership in conducting file audits to ensure accuracy.

Virginia Beach, Virginia, United States

In my role as a Claims Supervisor II, I keenly monitored and validated performance of 10 associates through dashboards and metrics. Also, I provided training sessions to employees that improved their professional skills. I delivered data-driven presentations to small and large groups in meetings, and acquired practical knowledge in various areas, such as claim filing, issue resolution, liability disputes, injury claims, and law suits.Key Success:• Accomplished a special project that improved rate of answering phone calls by 60%.• Ranked in top three supervisors across department for driving various teams to first quartile results.• Initiated team project that streamlined claims queue and minimized 2,000 overdue files to zero.• Secured a "Top Contributor" position for GEICO during fundraising campaign by United Way across Hampton roads.• Improved survey score by 20% from 70% to 90% through exceptional customer service and regression analysis.

Virginia Beach

During this time, I maximized performance of business by improving cross-functional areas including business development, sales revenue, and contract management. Not only this, but I also increased enrollments and overall performance of social media platforms by creating monthly advertisement campaigns. I developed strong relationships with partnered organizations via appropriate communication.Key Success:• Designed competitive lesson plans that facilitated fitness programs, summer camps, and after-school programs.• Launched a summer program, generating new stream of revenue by $35K with 180 participants.• Negotiated and closed deals with biggest clients across all three locations at the Montessori Academy of Virginia, the Jewish Community Center, and Cape Henry Collegiate.Additional Experience:Head Instructor | Montessori Academy of Virginia Brand Ambassador | The Spoils Card GameFurther experience is available on request