AeroLeads people directory · profile
Jonathan Diedrich Email & Phone Number
Principal Solutions Architect
at
Pindrop
1 work email found
@talkdesk.com
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Principal Solutions Architect
Location
United States
Company size
Who is Jonathan Diedrich? Overview
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Quick answer
Jonathan Diedrich is listed as Principal Solutions Architect at Pindrop, a with 322 employees, based in United States. AeroLeads shows a work email signal at talkdesk.com and a matched LinkedIn profile for Jonathan Diedrich.
Jonathan Diedrich previously worked as Sr. Manager, Professional Services at Talkdesk and Principal Consultant at Talkdesk.
Company email context
Email format at Pindrop
This section adds company-level context without repeating Jonathan Diedrich's masked contact details.
{first}.{last}@talkdesk.com
86% confidence
AeroLeads found 1 current-domain work email signal for Jonathan Diedrich. Compare company email patterns before reaching out.
Profile bio
About Jonathan Diedrich
Contact center specialist. Building positive relationships and doing excellent work.
Listed skills include Data Analysis, Business Intelligence, Contact Center Technology, Quality Assurance, and 6 others.
Current workplace
Jonathan Diedrich's current company
Company context helps verify the profile and gives searchers a useful next step.
Pindrop
8 roles
Jonathan Diedrich work experience
A career timeline built from the work history available for this profile.
Role listed
Sr. Manager, Professional Services
Current
Dec 2023 - Present
Principal Consultant
May 2022 - Dec 2023
Senior Solutions Consultant Iii
Moving fastDoing whatever it takesBeing proudand Enjoying the ride
Nov 2019 - May 2022
Director Of Support Automation And Innovation
Responsible for Product Development, Infrastructure, Reporting, and Contact Center Support.Implemented Quality Assurance process to reduce cost, increase calls scored, and raise the customer experience.Enhanced usage of speech analytics tool beyond just a compliance measure to create a voice of the customerMigrated collections center from PBX to Cloud dialerConsolidated two contact centers into one, reducing cost and increasing efficiencies. Created bridge between telephony and BI tool to provide operations with a unique view of contact center reporting and KPIsImplemented automated chat bot, increased conversations with customers while reducing staffing needsSpecializing in solutions, continuously working towards efficiencies and growthManaging a team of 14 members with varied roles and responsibilitiesAble to translate business needs into programming logic.
May 2017 - Nov 2019
Technical Account Manager Ii
• Responsible for customer success• Managed high account load with continued positive results• Enhanced technical skills while working with customers
Nov 2015 - May 2017
Senior Manager Customer Experience
• Responsible for all customer contact through email, chat, text, and telephony• Manger of Quality Assurance Program• Built, implemented, and managed full service solution IVR• Responsible for implementing new systems.• Managed a 60 seat call center, 5 team leads, and a process improvement team simultaneously• Critical thinking skills foster constant improvement of work environment and systems.• Implemented new telephony system.• Liaison between operations and development, successfully communicated business needs.• Proficient in all Office products, Have knowledge and ability in: SQL and HTML• Other positions held: Business Process Improvement Manager, Operations Manager, Night Manager, Night Supervisor, Team Leader
Jan 2009 - Nov 2015
Team & coworkers
Colleagues at Pindrop
Other employees you can reach at pindrop.com. View company contacts for 322 employees →
KH
Katelyn Halbert
Colleague at PindropLas Vegas Metropolitan Area, United States
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TP
Troy Patterson
Colleague at PindropNewnan, Georgia, United States
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EB
Ernest Benkovski
Colleague at PindropLos Angeles Metropolitan Area, United States
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CF
Chris Falk
Colleague at PindropBoulder, Colorado, United States
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TH
Tim Healey
Colleague at PindropCanada
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RS
Rahul Sood
Colleague at PindropLos Altos, California, United States
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JV
Jace Vining
Colleague at PindropDallas, Texas, United States
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RS
Reid Snyder
Colleague at PindropSeattle, Washington, United States
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LC
Laura Carman
Colleague at PindropDenver, Colorado, United States
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YS
Yash Sharma
Colleague at PindropChicago, Illinois, United States
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Katelyn Halbert
Colleague at PindropLas Vegas Metropolitan Area, United States
View →
TP
Troy Patterson
Colleague at PindropNewnan, Georgia, United States
View →
EB
Ernest Benkovski
Colleague at PindropLos Angeles Metropolitan Area, United States
View →
CF
Chris Falk
Colleague at PindropBoulder, Colorado, United States
View →
TH
Tim Healey
Colleague at PindropCanada
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RS
Rahul Sood
Colleague at PindropLos Altos, California, United States
View →
JV
Jace Vining
Colleague at PindropDallas, Texas, United States
View →
RS
Reid Snyder
Colleague at PindropSeattle, Washington, United States
View →
LC
Laura Carman
Colleague at PindropDenver, Colorado, United States
View →
YS
Yash Sharma
Colleague at PindropChicago, Illinois, United States
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FAQ
Frequently asked questions about Jonathan Diedrich
Quick answers generated from the profile data available on this page.
What company does Jonathan Diedrich work for?
Jonathan Diedrich works for Pindrop.
What is Jonathan Diedrich's role at Pindrop?
Jonathan Diedrich is listed as Principal Solutions Architect at Pindrop.
What is Jonathan Diedrich's email address?
AeroLeads has found 1 work email signal at @talkdesk.com for Jonathan Diedrich at Pindrop.
Where is Jonathan Diedrich based?
Jonathan Diedrich is based in United States while working with Pindrop.
What companies has Jonathan Diedrich worked for?
Jonathan Diedrich has worked for Pindrop, Talkdesk, Check Into Cash, and Nice Incontact.
Who are Jonathan Diedrich's colleagues at Pindrop?
Jonathan Diedrich's colleagues at Pindrop include Katelyn Halbert, Troy Patterson, Ernest Benkovski, Chris Falk, and Tim Healey.
How can I contact Jonathan Diedrich?
You can use AeroLeads to view verified contact signals for Jonathan Diedrich at Pindrop, including work email, phone, and LinkedIn data when available.
What skills is Jonathan Diedrich known for?
Jonathan Diedrich is listed with skills including Data Analysis, Business Intelligence, Contact Center Technology, Quality Assurance, Workforce Management, Amazon Web Services, Sql, and Ivr.
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