Manage the Fullfillment teams for Processing, Training, Sales Support and Wholesale Production Support. Responsible for evaluation of processes to identify areas of opportunity for automation, production efficiency and effectiveness, and implementation of controls to mitigate operational risk.

Responsible for the oversight of the company Quality Assurance program for pre-closed loan production.•Responsible for development of the Quality Assurance program from inception through administration•Creation of and future administration of the Underwriter Quality Scorecard to execute the underwriting incentive platform•Oversight of Quality Platform for the Underwriting unit; including identification of performance trends, development and delivery of training, monthly Underwriter Forum and the issuance of the “Water Cooler” newsflash for guideline updates and clarifications.•Provides insight into Credit Policy through an understanding of market conditions and agency reaction to deficiencies.* Voting member of the Credit Policy Committee•Developed training and roll-out of tools necessary for documenting compliance with ATR-QM for the underwriting staff.•Engages with Risk Department to facilitate compliance in operations. •Actively proposes solutions for efficiency and quality in the mortgage manufacturing process through evaluation of industry trends and availability of technology improvements.•Developed and facilitated training as needed for operations•Created and maintained an Income Calculation Tool for support of ATR-QM income qualified and to enable a greater consistency in calculations.

Contributing author for Mortgage Essentials 24 Hour Training Course. Instructor for 24 hour course for SAFE Act loan officer licensing.