Jeremy Brown Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Assembled a cross-functional team of experts in content delivery, data science, campaign management, business analysis, and digital marketing to integrate two customer databases on two CRM systems on a platform focused fully on fans. With Adobe Experience Cloud (including Analytics, Campaign, Target, Experience Platform and Experience Manager), created multiple unique, fun digital campaigns that engaged with the customer on a personalised level. One such campaign recognizes whenever a customer walks into a geofence at a venue and triggers a real-time message encouraging them to place a bet via the app. The team’s work carried Tabcorp over the finish line of delivering 1.1 million personalized fan engagements. The personalization has already led to 15 percent year-over-year customer growth through digital with more than 75 percent customer retention.A distinct highlight of this awesome program was being named winner of the Adobe Experience Maker Team of the Year 2021 for the Asia Pacific Region, and being recognised in the top 3 companies globally for the Adobe Advocate award.

Australia

Responsible for global implementation of the Sales Productivity Program, including:- Single global Sales process- Global CRM implementation (SalesForce)- Global Marketing Automation tool implementation (SalesForce Marketing Cloud)- Integration of CRM to ERP platforms- Business Enablement (Change) and communications

Melbourne, Australia

Take control of a program to migrate all existing company websites (50+) in multiple languages (13+) on existing legacy platform to new mobile friendly, responsive and re-branded WordPress environment. Technology included AWS hosting and CloudFront for internet acceleration/ content delivery network.

Melbourne, Australia

Key highlights:- Recovered existing out of control project implementation- Delivered solution for both Travel and Expense Management- Met accelerated timelines for Go Live- Included migration to new credit card facility- Delivered Integration with SAP SuccessFactors & JDE Financials

Laverton, Victoria

- Business case development and approval- Successful negotiation with vendors (Microsoft, Avanade, DiData), significantly reducing costs- 3,200+ users migrated from Lotus Notes to Office365 (full email, contacts and calendar migration)- Successful global rollout in regional stages, including change content in 6 languages- Delivered project to time and budget

Melbourne, Australia

Implemented OKTA Identity Management solution for enterprise Single Sign On in accelerated timeframes due to national GP16 forum, including migrating greater than 35,000 members into internet portal, live streaming service for GP16 (RACGP.TV through webcastcloud), Social Media platform (shareGP/ JIVE) and payGP (Oracle Service Cloud) contract/ payment gateway. This also required integration with core business platforms to keep user details in synch - delivered in the deadlines required.

Melbourne, Australia

Successfully implemented process and system changes to enable Yooralla to function under the new NDIS requirements in North East Melbourne Area (NEMA) rollout

Victoria, Australia

Successfully achieved the following:- Business Case development and gained approval for the Workforce Services (WFS) Transformation- Implemented Governance structure for the Program- Upgraded & Scaled up Telephony Platform (Telstra TIPT Call Centre Premium)- Implemented "Smart" IVR to identify callers and route to most effective team to resolve- Windows 10 SOE development and Surface Pro 3 rollout (125 devices)- Transition from SalesForce to MS Dynamics (350 licences)- Integration of MS Dynamics to IVR Platform- Upgrade of Workforce Management software (RosterOn)- Implement & Enhance Case Management functionality in MS Dynamics for contact centre- ScrumMaster for Rapid Development Team (Form Automation, Employee Portal/ Onboarding)

Southbank

Managing the delivery of a Master Data Project, including Data Quality and Governance framework. Was able to significantly reduce errors in master data both in source systems and in the corporate datawarehouse.

Melbourne

Delivering projects to enhance the Physical Network Inventory platform (SpatialNET) to support design and construction activities of the network, using external vendors (onshore/offshore) and internal teams.

Melbourne, Australia

Delivered a key Program of work for the Direct to Consumer area of the business, to deliver an insourced consumer contact centre, eCommerce site and outbound sales capability. This included the implementation of new infrastructure/software for the contact centre (Aspect), Salesforce and eCommerce sites (eWinery and KonaKart).Then delivered the project to separate key datawarehouse from de-merged Fosters entity.

Melbourne, Australia

Project Managed changes to Telstra’s Enterprise Data Warehouse (EDW), including:o Acquiring source datao Modifying ETL processeso Landing data to Common Staging Area (CSA)o Modelling to Atomic Data Store (ADS)o Exposing data via Business Viewso Delivering agreed data to interfacing systemsSeconded to the PMO (PMO Manager during extended leave of incumbent) to mentor PMs, including implementing financial governance and control processes across the program of work. Member of the EDW Project Governance forum.

The primary purpose is to design, build, implement and support operational applications and systems to facilitate provision of contract services for our clients. Functions include the full software development lifecycle including project management, analysis, design (software and database), programming, systems testing, technical documentation, training and enhancements to existing systems in accordance with IT strategies and client’s business objectives.