Jennifer Campbell Email & Phone Number

Authentic is a world-class digital agency that is reinventing the way companies leverage digital channels to reach their customers. We know how digital can be used to create a personalized, constantly evolving marketing approach that garners measurable success. This approach means that our clients can be more creative with less risk, and our clients’ customers can get authentic digital experiences that matter to them. Comprehensive digital marketing services include marketing and user experience strategy, creative ideation and production, technology implementation, and more. Authentic is headquartered in Richmond, Virginia with offices in New York, New York; Washington, DC; and Lima, Peru; and London, England.

Denver, Colorado, United States

Greater Denver Area

-Within the IT Organization, provide support and create user stories for the company wide utilized IT Service Management product ServiceNow.-Perform testing in ServiceNow for known issues as well as testing the upgrade to a new version.-Detect and test software defects to provide a better quality product to the client.-Work closely with the vendor of ServiceNow by attending and participating in stand-ups, sprint calls and testing meetings.-Develop and maintain sites, forms and lists in the IT PMO SharePoint wiki pages.

Englewood, Colorado

-Worked closely with technical teams and business leaders to compile and document technical requirements for the customer implementation of NICE call recording and analytics software.-Provided support, created job aids and documentation, testing, enhancements, etc. for the implementation of a highly visible ServiceNow time tracking and resource planning module within the IT organization.-Trained approximately 400 internal IT employees on the ServiceNow Time Tracking module and successfully implemented the new system for all IT employees.-In partnership with the project manager, drove to completion assignments of specific project tasks and deliverables.-Analyzed and determined business problems/opportunities for multiple concurrent projects.-Supported the management of day-to-day execution of assigned projects and scope, including change control, risks, action items, issues and decisions.-Wrote detailed business requirement documents and use cases.-Created process flow and data flows with the ability to communicate business needs to systems developers.

Columbia, South Carolina Area And Denver, Co

-Implementing document management/ workflow solutions-Managed a portfolio of strategic clients handling full project cycle-Act as liaison between client and technical staff-Assist in guiding base product development-Develop test plans and perform testing-Responsible for monthly/quarterly billing for product

Columbia, South Carolina Area

-One client/server utility system, multiple versions-Provided support to internal and external clients-Detected/tested software defects-Updated the call tracking database-Acted as a Client Advocate for multiple clients-Prepared detailed specification documents-System and end user documentation-Resolved client difficulties verbally or in writing-Testing the system - development and customer modified versions

Columbia, South Carolina Area

-One client/server property and casualty system-Liaison between user and programming staff-Developed requirement and approach documents-Lead business analyst for two of the system applications-Worked at multiple client sites during the implementation phase