Jose Cano Email & Phone Number

Cottonwood Heights, Utah, United States

- Escalate urgent and high priority problems as per defined procedures. Analyze, document, monitor and evaluate complex integrated systems. Offer after-hours help desk support during the graveyard shift.- Responsible for data center monitoring. Ensure environmental and batch processing issues are escalated.

Washington, Utah, United States

- Design and implement processes which ensure customer needs are recognized, and work closely with the product management team to ensure that suitable solutions are developed.- Work with new clients and build data integrations for their internal or third-party systems.

Washington, Utah, United States

- Work with new clients and build data integrations for their internal or third-party systems. This includes building up report structures for payroll, benefits, and/or tax systems.- Integrations are accomplished through specific reports and API structures. This involves testing in a sandbox environment, creating data overloads in JSON, and being familiar.

Washington, Utah, United States

In this part-time technical support and customer service role, I was part of the implementation and training process for the new HR SaaS customers and resellers. This applied from post-sale through go-live, as well as product and feature upgrades for existing customers.

Cottonwood Heights, Utah, United States

- Escalate urgent and high priority problems as per defined procedures. Analyze, document, monitor and evaluate complex integrated systems. Offer after-hours help desk support during the swing shift.- Responsible for data center monitoring. Ensure environmental and batch processing issues are escalated.

Sandy, Utah, United States

- Monitor networks and servers from a central location. Analyze issues, perform troubleshooting, and incident response. Communicate with network engineers and site technicians to track issues through resolution.- Perform Tier 2 troubleshooting and assistance to Tier 1 technicians. Provide immediate resolution for issues beyond the Tier 1 technician.

Memphis, Tennessee, United States

- Oversee the local Support Technician Team for the purpose of developing a highly effective team and achieving outstanding end-user technical support.- Provide direction, instructions, and guidance to the local team of Support Technicians.- Provide local managerial support under the direction of the IT Support Manager, yet spend a majority of their time.

Sunrise, Florida, United States

- End-user technical support, including software/hardware troubleshooting and installation, workstation setup, and asset management.- Assist in the maintenance and troubleshooting of the company's network systems.- Consistently ensure the proper documentation of duties performed via helpdesk tickets and work logs.- Provide above and beyond customer service.

Miami/Fort Lauderdale Area

- Represent Intel and their premier PC core processing technology at local Best Buy stores.- The goal of this program is to create a positive service impact and boost brand awareness during peak selling hours.

Doral, FL

- Responsible for maintaining store inventory, purchase orders, supervision and motivation of staff to perform their best, and coordination of daily customer service operations.- Offer technical support for point-of-sale, office computers, monitor boards, and audio equipment.

Oldsmar, FL

- Responsible for engaging and providing an exceptional customer service experience at the technology area of the store.- Keeping up to date with product knowledge over software, computers, and printers amongst other items and understanding what separates each model from one another.

Tarpon Springs, Florida

- Perform leader duties at the print shop department.- Communicate deadlines and weekly goals to team members.- Generate and share detailed reports related to team and work performance.

Bachelor Of Science - Bs, Information Technology, Gpa 3.87

Activities and Societies: Tau Sigma National Honor SocietyRelated coursework: Computer OS for IT, Information Storage and Retrieval.

Associate’S Degree, Computer Information Systems, Gpa 3.78

Graduated with honors – Dean’s List.