Carlos Coronel Email & Phone Number

México

Drive Customer experience and liaison by identifying & setting customer key priorities w/regards TLS / Machine identities management across diff types of IT environments and infrastructures (On Prem/Cloud/Multicloud/Hybrid) Provide advisory and tech recommendation and guidance on the usage and configuration of Venafi Trust Protection Platform for SSL/TLS.

• Leading the end-to-end efforts in designing and implementing CX framework and CS strategy across HPE Core services & aaS offers lifecycle (e.g., LAER) as well as building and collecting customer experience intelligence.
• Define, execute and monitor Long Term Planning (LTP), workstreams roadmaps, priorities and KPIs
• Participate in strategy & CX Journey workshops in representation of the CX VP in… Show more Leading the end-to-end efforts in designing and implementing CX framework and CS strategy across HPE Core services & aaS.
• Participate in strategy & CX Journey workshops in representation of the CX VP in HPE services
• Administrative support to CX VP
• HPE as a service portfolio across networking, compute and storage portfolio

Mérida, Yucatán, México

• Responsible to drive & manage customer experience and expectations over the end-to-end product / solution lifecycle, aiming to positively impact CSAT, NPS, CES and other major measures in favor of a higher renewal.
• Analyze customer data to improve customer experience and CSAT.
• Perform remote product demonstrations for customers.
• Enable digital engagement experience to onboard tech touch customers
• Provide technical… Show more Responsible to drive & manage customer experience and expectations over the end-to-end product / solution lifecycle, aiming to positively impact CSAT, NPS, CES and other major measures in.
• Provide technical assitance over the tracking device(s) implementation phase

Ciudad De México, México

• In charge of project’s end to end delivery in collaboration with US, Canada and India teams acting as the focal point for customer liaison and engagement with Cisco Professional Services.Focus Areas and Primary.
• Collaboration with technical writters to develop SOW
• Project´s kick off meeting coordination, project´s staffing and scheduling.
• Project plan creation and maintenance
• Resource Utilization, Customer Billable Utilization (CBU), Customer Facing Utilization (CFU) cost (OPEX/CAPEX) and revenue forecasting and monitoring.
• Procurement and vendor engagement management and by creating BIDs for third party needs and working with delivery managers to create purchase orders and Partner SoW. Show less

Maestría

Posgrado, Operations Management And Supervision