Carlos Coronel Email & Phone Number

Guadalajara, Jal., Mx

México

Drive Customer experience and liaison by identifying & setting customer key priorities w/regards TLS / Machine identities management across diff types of IT environments and infrastructures (On Prem/Cloud/Multicloud/Hybrid) Provide advisory and tech recommendation and guidance on the usage and configuration of Venafi Trust Protection Platform for SSL/TLS, self signed, and internal digital certificates managementWork along with sales, digital comms, PS, engineering, support and… Show more Drive Customer experience and liaison by identifying & setting customer key priorities w/regards TLS / Machine identities management across diff types of IT environments and infrastructures (On Prem/Cloud/Multicloud/Hybrid) Provide advisory and tech recommendation and guidance on the usage and configuration of Venafi Trust Protection Platform for SSL/TLS, self signed, and internal digital certificates managementWork along with sales, digital comms, PS, engineering, support and other key customer facing departments to orchestrate overall delivery and services provided to customerCreate CSPs via LAER/PIMO framework Show less

Leading the end-to-end efforts in designing and implementing CX framework and CS strategy across HPE Core services & aaS offers lifecycle (e.g., LAER) as well as building and collecting customer experience intelligence to drive customer centric improvements and Q&A best practices.Key Focus areas:• Define, execute and monitor Long Term Planning (LTP), workstreams roadmaps, priorities and KPIs• Participate in strategy & CX Journey workshops in representation of the CX VP in… Show more Leading the end-to-end efforts in designing and implementing CX framework and CS strategy across HPE Core services & aaS offers lifecycle (e.g., LAER) as well as building and collecting customer experience intelligence to drive customer centric improvements and Q&A best practices.Key Focus areas:• Define, execute and monitor Long Term Planning (LTP), workstreams roadmaps, priorities and KPIs• Participate in strategy & CX Journey workshops in representation of the CX VP in HPE services• Administrative support to CX VP • HPE as a service portfolio across networking, compute and storage portfolio• Journey Mapping and Customer Experience design techniques• Automation and enablement via available tech stack• Digital and human led engagement• Voice of the Customer and Closed Loop Feedback processOther admin tasks:• Requirements gathering and validation.• Define scope baseline.• Develop WBS & project planning assets.• Execute project/programs along project team.• Set day 2 support strategy, MOC and QA procedures.• Relationship management Show less

Mérida, Yucatán, México

Responsible to drive & manage customer experience and expectations over the end-to-end product / solution lifecycle, aiming to positively impact CSAT, NPS, CES and other major measures in favor of a higher renewal rate/net retention revenue %.Key Focus Areas:• Analyze customer data to improve customer experience and CSAT.• Perform remote product demonstrations for customers.• Enable digital engagement experience to onboard tech touch customers• Provide technical… Show more Responsible to drive & manage customer experience and expectations over the end-to-end product / solution lifecycle, aiming to positively impact CSAT, NPS, CES and other major measures in favor of a higher renewal rate/net retention revenue %.Key Focus Areas:• Analyze customer data to improve customer experience and CSAT.• Perform remote product demonstrations for customers.• Enable digital engagement experience to onboard tech touch customers• Provide technical assitance over the tracking device(s) implementation phase• Health rehab campaigns for low usage/negative CSAT scenarios• Provide training on telematics software and mobile applications to US & Canada Customers• Advise customers on buying decisions to achieve their goals.• Coordinate internal teams to provide proactive support over the initial onboarding phases to customers (technical. Fulfilment, dispatch, supply chain, etc.) Show less

Ciudad De México, México

In charge of project’s end to end delivery in collaboration with US, Canada and India teams acting as the focal point for customer liaison and engagement with Cisco Professional Services.Focus Areas and Primary EngagementsWLAN implementation. High Level milestones:o Requirements and solution documentationo Radio frequency predictive design and validationo Bill of materials (BoM) developmento APs/Antenna’s implementationo Radio frequency active survey (post… Show more In charge of project’s end to end delivery in collaboration with US, Canada and India teams acting as the focal point for customer liaison and engagement with Cisco Professional Services.Focus Areas and Primary EngagementsWLAN implementation. High Level milestones:o Requirements and solution documentationo Radio frequency predictive design and validationo Bill of materials (BoM) developmento APs/Antenna’s implementationo Radio frequency active survey (post implementation)o integration with IoT systems and production.Firepower security optimization. High Level milestones:o Client priorities discovery workshopo Virtual/physical network collector set up, o FMC set up (Firepower Management Center)o Backlog creation and maintenanceo Sprint’s schedulingo Status meetings with customer and project team.Other general tasks• Collaboration with technical writters to develop SOW• Project´s kick off meeting coordination, project´s staffing and scheduling.• Project plan creation and maintenance• Resource Utilization, Customer Billable Utilization (CBU), Customer Facing Utilization (CFU) cost (OPEX/CAPEX) and revenue forecasting and monitoring.• Procurement and vendor engagement management and by creating BIDs for third party needs and working with delivery managers to create purchase orders and Partner SoW. Show less

Maestría

Posgrado, Operations Management And Supervision