Jan Carpenter Email & Phone Number

Dallas

Process Engineer focused on Service Experience Management, Managing ServiceNow Multi-tenant client initiatives – Change Enhancements, Integrations • Managed client Service Catalog projects including requirement definition, User Acceptance Testing to deployment, including a project supporting client-owned standalone ServiceNow.• Created standard Business Requirements Documents, catalog templates, and process documentation for Service Catalog client initiatives.• End-end program… Show more Process Engineer focused on Service Experience Management, Managing ServiceNow Multi-tenant client initiatives – Change Enhancements, Integrations • Managed client Service Catalog projects including requirement definition, User Acceptance Testing to deployment, including a project supporting client-owned standalone ServiceNow.• Created standard Business Requirements Documents, catalog templates, and process documentation for Service Catalog client initiatives.• End-end program management of SDLC process from initial requirements documentation, developent of test cases, User Acceptance testing to promotion of client project initiatives into the production environment.• Team Leader for core cross-functional team focused on defining and prioritizing service enhancements and implementing best practices Show less

Responsible for developing and executing strategies and creating marketing initiatives that support the continued growth and profitability of services and solutions. Emphasis on NA Channels and Alliances.

Responsible for overall services global marketing plan including, competitive intelligence; pricing; business case and strategy; managing 3rd party partners, and providing sales support. • Developed and implemented global alignment of services portfolio across all products, markets, and regions. Established consistent, market based pricing across all markets. • Negotiated key customer and OEM and vendor support contracts in order to maximize service support margins.

Global Professional Services OrganizationGlobal responsibility for development and implementation of sales programs and training. • Created and implemented sales incentive program for high margin services. • Resulted in increased sales orders of more than $50 million.• Managed $1million promotional budget including content development and creation of global sales training plan.

Directed a team of six marketing professionals in the creation and implementation of marketing strategies, driving the sales of the professional services portfolio for executive-level service provider/carrier customers. •Identified the need to increase internal and external awareness of service offerings. Developed and implemented several awareness building initiatives to include: direct mail campaign, sales tools, quarterly newsletter providing highlights of strategic sales wins and… Show more Directed a team of six marketing professionals in the creation and implementation of marketing strategies, driving the sales of the professional services portfolio for executive-level service provider/carrier customers. •Identified the need to increase internal and external awareness of service offerings. Developed and implemented several awareness building initiatives to include: direct mail campaign, sales tools, quarterly newsletter providing highlights of strategic sales wins and core service initiatives.Drove new service product introduction process for carrier services.•Matrix managed cross-functional core team to bring to market the first portfolio of professional services.•Developed go-to-market strategies, forecasted business potential, and devised demand creation activities. •Established portfolio of services offerings and implemented processes for start-up of new Carrier Services organization including pricing and packaging strategies.•Produced marketing plans and delivered customer-centric value propositions, key differentiators and messaging for services portfolio. Show less

Mba, Mangement

Bachelor’S Degree