James Carter Email & Phone Number

Indianapolis, In, Us

Indianapolis, Indiana

Indianapolis, Indiana Area

Tier 1 email/phone technical support Telephone, email, and virtual chat support for Commercial vehicle analytic electronic logging devices• Assisted commercial and residential drivers in a fast-paced environment with relation to any hardware orsoftware problems experienced with their ELD solution• Train users on how to use our IOS/Android application and our web-based portal.• Demonstrate mastery of IOS/Android back end to assist with any software problems• Managed requests involving exchanges, refunds, sales, and support on a daily basis

Bloomington, Indiana Area

• Telephone and email application support for data analytics software centered around the travel industry• Worked in SQL server Management Studio daily performing queries and updates for over 600 major travel agencies around the world.• Assisted agencies with a software migration from version 4 to version 5 of our product encompassing around 100,000 different users.• Troubleshot different problems daily involving ODBC settings, Terminal server access, Remote systems access, and computer systems configurations.

Bloomington, Indiana Area

Tier 1 & 2 Technical support• Provide telephone support of residential services for internet connectivity including Dial-up, DSL, and Fiber Optic connections.• Provides support for Cable Television, Email, and Domain Hosting.• Troubleshooting of email for residential and business accounts including support of customer’s email program and company webmail system.• Act as abuse administrator for all of ISP and email hosting customers. Manage blacklists for our servers and also track blacklists of company IP addresses.

• Document Editing• Interacting with a network on a daily basis to access documents. • Preparing, editing, and formatting documents so that they are ready to be translated.• Networking with peers and clients regularly to gain feedback on topics.