James Carter Email & Phone Number

Indianapolis, Indiana

Indianapolis, Indiana Area

• Tier 1 email/phone technical support Telephone, email, and virtual chat support for Commercial vehicle analytic electronic logging devices
• Assisted commercial and residential drivers in a fast-paced environment with relation to any hardware orsoftware problems experienced with their ELD solution
• Train users on how to use our IOS/Android application and our web-based portal.
• Demonstrate mastery of IOS/Android back end to assist with any software problems
• Managed requests involving exchanges, refunds, sales, and support on a daily basis

Bloomington, Indiana Area

• Telephone and email application support for data analytics software centered around the travel industry
• Worked in SQL server Management Studio daily performing queries and updates for over 600 major travel agencies around the world.
• Assisted agencies with a software migration from version 4 to version 5 of our product encompassing around 100,000 different users.
• Troubleshot different problems daily involving ODBC settings, Terminal server access, Remote systems access, and computer systems configurations.

Bloomington, Indiana Area

• Tier 1 & 2 Technical support
• Provide telephone support of residential services for internet connectivity including Dial-up, DSL, and Fiber Optic connections.
• Provides support for Cable Television, Email, and Domain Hosting.
• Troubleshooting of email for residential and business accounts including support of customer’s email program and company webmail system.
• Act as abuse administrator for all of ISP and email hosting customers. Manage blacklists for our servers and also track blacklists of company IP addresses.

• Document Editing
• Interacting with a network on a daily basis to access documents.
• Preparing, editing, and formatting documents so that they are ready to be translated.
• Networking with peers and clients regularly to gain feedback on topics.