Jun Cesar Yee Email & Phone Number

Canada

• Received and triaged inquiries, incidents, or requests through emails, calls, Teams, and the JIRA ticketing system applying ITIL incident management such as identification, categorization, prioritization, response, and closure.• Managed Accounts in Active Directory, Azure Entra ID, Exchange, Microsoft 365, Intune, and other in-house applications.• Logged, troubleshoot, fix/break, and document solution(s).• Used CyberArk admin credentials, for Install, Move, Add, Change, and Dispose of IT software assets.• Involved in Projects like decommissioned IT hardware assets, such as laptops & desktops.• Setting up CheckPoint VPN, RSA Token, Microsoft Authenticator, and Company Portal.• Onboarding and Offboarding of Users• Containment of devices that are affected by malware or breached. • Processed Data Access Agreement of External users: Sending and approval through DocuSign, extending in ActiveDirectory, and informing users.• Modified the Service Desk In-house Inventory Database System with Back End and Front End with security features.• Change Advisory Board (CAB) member

Singapore

• Provided 1st-level IT support, resulting in 25% uptime and satisfied personnel: - Responded to user inquiries and provided technical assistance via phone, email, or in-person - Installed, configured, and maintained hardware and software on desktops and laptops - Troubleshooted and resolved issues on desktops, laptops, peripheral equipment, and mobile devices, including network connectivity issues on LAN, WAN, and wireless networks. - Setup printer/scanner/copier with basic troubleshooting. - Managed Windows 10, 11, and Server 2008, including Active Directory (AD) account administration, file sharing, security (ACL), and backup. - Provided training to end-users on their EDMS. - Administered VPN technology like Hamachi and TeamViewer, Network Attached Storage (NAS) with Dynamic DNS, and Attendance System. - Assisted Store Team in asset tracking and inventory. - Updated their website using WordPress with web domain and email administration. - Provided Database Administration support and training on the intranet and EDMS.• Collaborate remotely with external vendors about Hamachi (VPN), web server migration, updating SSL, E-Invoicing System, and QC System; ensured that it was on schedule, within scope, and budget.• Created intranet and MS-Access program on procurement system that solved the problem of paperless and centralization, resulting in 90% reduced inefficiency, saved time, minimized errors, and improved overall workflow.• Managed two team members and one promoted to Engineer.• Implemented comprehensive document management processes, overseeing document lifecycle, quality checks, stakeholder collaboration, and distribution.• Performed data management including collection, storage, organization, security, quality, retrieval, cleansing, transformation, analysis, integration, archiving, deletion, comparison, and reporting using MS Access and Excel for Managers.• Provided ad-hoc support to HR, Procurement, Accounts, and Admin.

Doha, Qatar

• Streamlined document procedures, standardized templates, and classifications to align with project contracts and quality standards, ensuring consistency.• Liaised with stakeholders to efficiently resolve document-related issues, enhancing teamwork and collaboration.• Managed and organized project documentation and registers for robust control, tracking, and reporting.• Executed document numbering, quality checks, and cover preparation, optimizing communication for external submissions.• Oversaw document issuance, receipt, scanning, distribution, and retrieval, ensuring prompt accessibility.• Maintained efficient document storage and retrieval via the project's intranet.• Supported QA/QC Manager through data gathering, cleaning, and advanced Excel analysis and reporting.• Aided the project team in reviewing, comparing, and ensuring compliant reporting for Handover Documents.• Established an efficient filing and archiving system, enhancing the organization of project documentation.

Doha, Qatar

• Efficiently processed and uploaded Spoolgen and Isometric drawing details, including joint specifics, weld types, sizes, etc., into the Pipe & Welding Inspection Control (PIC) System, ensuring accurate documentation. • Handled the registration and maintenance of the QC Department's PIC records, such as RFI, DWIR, and NDT, enhancing data accuracy and accessibility. • Collaborated closely with the QC team, promptly addressing their queries and facilitating smooth workflow. • Generated and analyzed reports for QC Engineers and QA/QC managers, contributing to informed decision-making. • Assisted in preparing test packages involving P&ID-based limit definition, crucial for quality assurance processes.

Talisay City, Cebu, Philippines

• Trained students in IT subjects, including Computer Networking, PC Hardware Servicing, and Visual Basic Programming.• Developed lesson plans, quizzes, assignments, exams, and reports while fostering positive student relationships and facilitating learning experiences.

Talisay City, Cebu, Philippines

• Trained students in Computer & Network Technician: - Desktop, hardware and software installation, troubleshooting, repair, and maintenance: fresh MS Windows Operating System (OS) (Win95/98/XP/7/Server 2007) or upgrade, desktop application or software such as device drivers, MS Office, anti-virus, and more - Network LAN & wireless installation, troubleshooting, and configuration: TCP/IP, routers, modems, access points, switches, and ethernet cabling- Windows Server Active Directory (AD) users, groups, security permissions, and sharing - Hazard identification, risk assessment, and risk control- Proper use of tools: hand, cleaning, and diagnostic- PC assembly and disassembly with drawings and component identification• Trained students in Software Operations: MS Word, MS Excel, MS Access, MS Outlook, and Internet. • Trained students in other technical courses, including Software Operations, AutoCAD, Web Designing, Web Animation, Image Editing, and Visual Basic Programming.• Effectively oversaw inventory management for the Computer Laboratory and Library, ensuring efficient resource availability. • Handled computer maintenance, troubleshooting, and repair, contributing to the uninterrupted functionality of technical equipment. • Provided valuable support for school activities and assisted the Marketing Team through activities, such as distributing flyers and conducting career demonstrations at schools. • Conducted extensive research on arising technology, terminology, functionality, methodology, and informative topics, staying up-to-date with new industry trends.

Mandaue City, Cebu, Philippines

• Successfully installed and configured the company's Timekeeping, Meter Reading, and Carpark System for clients, ensuring seamless functionality and client satisfaction. • Delivered comprehensive IT and system support, performing monitoring, preventive maintenance, and advanced troubleshooting for Microlog, Logbox-Series, PSION, and various Readers (barcode, magnetic, proximity, biometrics). • Conducted impactful training sessions for new users, equipping them with basic troubleshooting skills for system/product usage. • Meticulously maintained records, managed inventory, and conducted presentations and demos of the system.

Cebu City, Philippines

• Diligently documented and monitored tardiness, absences, offenses, and corrective actions for specific high school years and sections, fostering student accountability. • Collaborated with educators to optimize certificate creation and operational efficiency via precise data entry for tests, presentations, requisitions, and reports, enhancing educational and administrative workflows. • Orchestrated the systematic organization, secure storage, and efficient retrieval of office records, enhancing information accessibility and overall workplace orderliness. • Skilfully assisted in call management and appointment scheduling for parents, teachers, and students, facilitating effective communication and punctual issue resolution.

Postgraduate Degree, Network Security, 3.94

The Network Security Diploma program represents a collaborative effort between the University of Winnipeg and the Manitoba Institute.

Bachelor Of Science (B.S.), Computer Engineering

Activities and Societies: Non-Academic Scholar or Working StudentThe Bachelor of Science in Computer Engineering (BSCpE) is a program that.