Principal Consultant Digital Engagement
Current
Mar 2022 - Present
AeroLeads people directory · profile
João Cruz Email & Phone Number
Senior Industry Leader - Helping Businesses to strive through great Customer Experience, Process Optimization and Digital enablement by making the best out of technology
at
Talkdesk
1 work email found
@talkdesk.com
1 phone found area 191
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Industry Leader - Helping Businesses to strive through great Customer Experience, Process Optimization and Digital enablement by making the best out of technology
Location
Lisbon, Lisbon, Portugal
Company size
Who is João Cruz? Overview
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Quick answer
João Cruz is listed as Senior Industry Leader - Helping Businesses to strive through great Customer Experience, Process Optimization and Digital enablement by making the best out of technology at Talkdesk, a company with 1135 employees, based in Lisbon, Lisbon, Portugal. AeroLeads shows a work email signal at talkdesk.com, phone signal with area code 191, and a matched LinkedIn profile for João Cruz.
João Cruz previously worked as Principal Consultant Digital Engagement at Talkdesk and International Senior Consultant - Customer Experience/Digital Transformation at Independent Consultant. João Cruz holds Mba, Management from Universidade Católica Portuguesa.
Company email context
Email format at Talkdesk
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{first_initial}{last}@talkdesk.com
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AeroLeads found 1 current-domain work email signal for João Cruz. Compare company email patterns before reaching out.
Profile bio
About João Cruz
I am an Operations, Customer Care and Digital leader with solid experience in Portugal and across Europe. Strong believer on simplifying the Customer's life’s by removing barriers when interacting with an organization. I have worked widely in Customer Operations Management, Digital Transformation, Customer Experience, CRM and Cost Optimization. This includes managing Digital Care, Call Centres, complaints, training, project management, quality assurance, systems implementation and processes definition always aiming to ensure the best experience in an efficient way and improve loyalty.On the last years I also invested significant time in process reengineering, negotiating with partners and increasing Self Care channels by building overall mobile solutions. I managed multiple international projects across multiple countries.As part of my sporadic activities I teach in Executives and Master courses in several Universities and training centers.
Listed skills include Leadership, Customer Experience, Digital Innovation, Public Speaking, and 46 others.
Current workplace
João Cruz's current company
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Talkdesk
11 roles · 35 years
João Cruz work experience
A career timeline built from the work history available for this profile.
International Senior Consultant - Customer Experience/Digital Transformation
Current
Independent Consultant
Projects across multiple industries, with emphasis@:- Business Processes- Strategy- Customer Operations- Digital Transformation- Data Analytics- Bots and RPA- Quality Assurance
Jan 2019 - Present
Project Management - Solutions For Digital Development In Customer Operations
Transform Operations with Digital Improvement
Jul 2021 - Mar 2022
Senior Consultant
Customer Experience; Customer Operations; Custom Training; Bots; Omnichannel; Project Management; Remote Contact CentersConsultancy; Training.
Jan 2019 - Jul 2021
Head Of Business Development And Cost Control - Customer Care/Operations
Responsible for New Business Lines and for a 65 million € budget. Over the last years I was able to improve budget efficiency around 10%/year, while keeping and even increasing NPS advantage compared to competition. This involved implementing new cost models to allow a detailed identification of the best optimization opportunities, while launching new.
Oct 2015 - Dec 2018
Head Of Self Care And Digital Transformation
Vodafone Group
Responsible for deploying across Vodafone markets, Online (desktop and mobile) solutions that change the way the customer dialogues with Vodafone.
Jul 2013 - Sep 2015
Senior Manager Online Development
Responsible for self care development and overall site user experience having launched several commercial mobile channels, like the mobile store, m.vodafone.pt and several specific portals.
Apr 2011 - May 2013
Senior Manager Customer Operations
Vodafone Portugal
All functions associated to Customer Operations management (Physical and Digital) from Contact Centre management to development and project management.Special highlight for launching MyVodafone app, Help and Support, chatbot.
1997 - Jan 2012
Teacher And Trainer
Ife; Iir;; Iscte; Escola Superior De Comunicação Social
IFE and IIR trainer for several programs related to Customer Operations, Customer Experience, Digital Operations and Technology impact on SocietyTeacher in Customer Service Executive course in ISTCELecturer in Escola Superior Comunicação Social for Master Courses
2001 - 2013
~12 yrs
Senior Manager Self Care Development
Vodafone Group
Defining Self Care strategy for all Vodafone Markets. Implemented innovative Mobile Care channel in Spain, UK and Portugal. Implemented Help and Support channel in 8 countries including contact deflection strategies and email integration.
2007 - 2009
~2 yrs
Manager Quality Assurance
Alcatel Portugal
My last role was Quality Assurance Manager, but I worked also as process engineer, product engineer and production manager
1991 - 1997
~6 yrs
Team & coworkers
Colleagues at Talkdesk
Other employees you can reach at talkdesk.com. View company contacts for 1135 employees →
NM
Niall M.
Colleague at Talkdesk
London, England, United Kingdom, United Kingdom
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LM
Layda Morales
Colleague at Talkdesk
Miami-Fort Lauderdale Area, United States
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KK
Kory Kollman
Colleague at Talkdesk
Salt Lake City Metropolitan Area, United States, United States
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KG
Kaleb Gerth
Colleague at Talkdesk
Xenia, Ohio, United States, United States
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GC
Greg Cording
Colleague at Talkdesk
Hayle, England, United Kingdom, United Kingdom
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RC
Rafael Castro
Colleague at Talkdesk
Mexico, Mexico
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JH
Jeff Hiltz, P.Eng, Mba
Colleague at Talkdesk
Ealing, England, United Kingdom, United Kingdom
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SM
Stephen Mcsweeney
Colleague at Talkdesk
Shrewsbury, Massachusetts, United States, United States
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TS
Thorsten Schaffer, Cissp
Colleague at Talkdesk
Frankfurt, Hesse, Germany, Germany
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XC
Xin Cai
Colleague at Talkdesk
Wuhan, Hubei, China, China
View →
Niall M.
Colleague at Talkdesk
London, England, United Kingdom, United Kingdom
View →
LM
Layda Morales
Colleague at Talkdesk
Miami-Fort Lauderdale Area, United States
View →
KK
Kory Kollman
Colleague at Talkdesk
Salt Lake City Metropolitan Area, United States, United States
View →
KG
Kaleb Gerth
Colleague at Talkdesk
Xenia, Ohio, United States, United States
View →
GC
Greg Cording
Colleague at Talkdesk
Hayle, England, United Kingdom, United Kingdom
View →
RC
Rafael Castro
Colleague at Talkdesk
Mexico, Mexico
View →
JH
Jeff Hiltz, P.Eng, Mba
Colleague at Talkdesk
Ealing, England, United Kingdom, United Kingdom
View →
SM
Stephen Mcsweeney
Colleague at Talkdesk
Shrewsbury, Massachusetts, United States, United States
View →
TS
Thorsten Schaffer, Cissp
Colleague at Talkdesk
Frankfurt, Hesse, Germany, Germany
View →
XC
Xin Cai
Colleague at Talkdesk
Wuhan, Hubei, China, China
View →
3 education records
João Cruz education
Mba, Management
Master (1 Year), Instrumentation, Maintenance And Quality
5Years, Physics And Materials Engineering
FAQ
Frequently asked questions about João Cruz
Quick answers generated from the profile data available on this page.
What company does João Cruz work for?
João Cruz works for Talkdesk.
What is João Cruz's role at Talkdesk?
João Cruz is listed as Senior Industry Leader - Helping Businesses to strive through great Customer Experience, Process Optimization and Digital enablement by making the best out of technology at Talkdesk.
What is João Cruz's email address?
AeroLeads has found 1 work email signal at @talkdesk.com for João Cruz at Talkdesk.
What is João Cruz's phone number?
AeroLeads has found 1 phone signal(s) with area code 191 for João Cruz at Talkdesk.
Where is João Cruz based?
João Cruz is based in Lisbon, Lisbon, Portugal while working with Talkdesk.
What companies has João Cruz worked for?
João Cruz has worked for Talkdesk, Independent Consultant, Ntt Data, Inpar - In Partnership Business Consulting, and Vodafone Portugal.
Who are João Cruz's colleagues at Talkdesk?
João Cruz's colleagues at Talkdesk include Niall M., Layda Morales, Kory Kollman, Kaleb Gerth, and Greg Cording.
How can I contact João Cruz?
You can use AeroLeads to view verified contact signals for João Cruz at Talkdesk, including work email, phone, and LinkedIn data when available.
What schools did João Cruz attend?
João Cruz holds Mba, Management from Universidade Católica Portuguesa.
What skills is João Cruz known for?
João Cruz is listed with skills including Leadership, Customer Experience, Digital Innovation, Public Speaking, Digital Transformation, Human Resources, Business, and Online Support.
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