Kathern Brooks Email & Phone Number

Durham, NC, US

- Currently leading 8 strategic projects for the company's largest and most strategic accounts, spanning Healthcare and Retail sectors- Program partner manager over 98 project managers and consultants by coaching, forecasting, capacity planning, and development- 2024 Yearly Review: Received outstanding performance ratings in annual reviews for exceeding.

Raleigh, North Carolina, United States

Jingle Ball Chair (2024-Present)- Leading nonprofits largest annual gala event with location and catering vendor changes Jingle Ball Co Chair & Board Member (2023-2024)- Raised and gave back to the Raleigh community over $100,000 - Fundraising- Organized and co-led charities annual gala, the largest charity holiday gala in Raleigh, NC, with over 1,400.

Contracting Company: TEKsystems - Led a large multi-year internal AWS Cloud Migration program in Apple Pay - Wallet & Payment- Managed cross functional teams within 8 functions including Cloud Operations, Cloud Engineering, Security and Compliance, Data Engineering, Networking, DevOps and Automation, Service Reliability, and Product Development

Remote

Entrusted to execute smooth executive of professional services projects to guarantee quality, business relationships, and exceed customer expectationsLead Customer Workshops including Planning, Design, Configuration, and Rollout Strategy Planning. Developed structured reporting for the organization during these workshop eventsFacilitated internal focus.

Raleigh, North Carolina, United States

• Leading a global team of 12 Project Managers while managing 11 projects
• Reorganizing and developing process improvements to increase efficiency and PM workload.
• Created training guidelines for onboarding new Project Managers including a Mentoring Program
• Regulate Weekly Team Meetings and 1-1 Coaching
• Team development through internal and external training including regular PMI updates
• Working with cross-functional teams, including RMO, Support, R&D, Supply Chain, Sales, and Finance

• Leading companies’ first multi-million AudioCodes Live Premium E2E Integration Solution including strategic consulting with over 300 sites collaborating with company executives and global cross-functioning teams
• Manages financial product and site decisions for ~$5M Live Premium customer within budget and cost effective for AUDC, create product orders, and work with logistics team for warehouse forecasting.
• Provide feedback and collaborating with sales and management team for opportunities including company acquisitions/mergers
• Full Project Lifecycle Management with up to 47 active projects (Large and small projects)
• Headed Project Team of 7 by designing and implementing efficient time reducing project processes to be used across global company
• Mentor and train 3 new successful Project Managers including those with no prior work experience

Orlando, Florida Area

• Leading provider of device insurance, warranty & support services for cell phones, consumer electronics & home appliances.
• Successfully assisted in launch of new site location in Orlando for an enterprise expansion within 3 months
• Developed and enforced internal commitments for 40 teams to drive motivation, encourage ideas, and professional development
• Designed training courses and policies for managers on site to improve time management and individual and team communications
• Coached, motivated, and lead team of 12 experts as the #1 team out of #40

Lake Mary, FL

• Merged to Concentrix – Customer and information management products, primarily to large corporations.
• Supported Filer Down (P1) software and hardware technical team (VIRT/Cloud) of up to 50 engineers
• Accelerated agent productivity from Feb 2015 – Nov 2015 by 40% by analyzing performance and gap analysis by providing skill assessments and individual coaching
• Project life cycled including training of telecommunications system to new client successfully exceeding project schedule by completing training and deployment 1 month early
• Conducted technical interviews and executed strategies for all engineer and management new hires
• Organized and marketed site wide employee appreciation events of 2,000 employees

Lake Mary, FL

- New account development and client training with 150 new agents and 6 managers.- Met weekly and completed QBRs with client regarding performance, budgeting, and upcoming changes- Fraud Investigations for all AT&T departments at location and drove down risk increase- Developed and managed Team Leader Internship Program with 10 out of 11 interns receiving.

Master Of Business Administration - Mba, Strategy And Leadership

EMBA Evening Merit Fellowship – Partial Tuition RAMS Club

Bachelor Of Business Administration (B.B.A.), Integrated Business

Activities and Societies: UCF Car Club

Associate Of Arts (Aa), Business Administration, Management And Operations, 3.2

Activities and Societies: Volunteer project for Seminole State called Stay Alive. We reached out to the community by setting up a booth at.