General Manager of Business operations, Sales and Distribution center. Building a small 3PL warehouse side business into a large piece of the overall business.Expanded business to fill three times the space from what I started with, and invoicing seven times what it was when I startedBuilt all warehouse policies and proceduresProcured all equipment for warehouse including WMS (Warehouse management system)Designed warehouse interior including storage racks and work flowsHired and trained staffDeveloped pricing structures and quotation menusWorked the warehouse as necessary to meet demand and test processesResponsible for obtaining new clients, client retention, customer service, employee scheduling and HR functions.

Planned and executed strategic initiatives to achieve growth through customer focus and collaboration, driving revenue volume through targeted business plans.• Championed and led team members to ensure quick responses and follow-up of client requirements in areas of on-site work performed, customer feedback and training initiatives.• Increased profitability through effective incentive programs, base cost reduction, and maximizing revenue to incentive ratio.• Developed and led the Deal Implementation and Contract Implementation Review process to improve the Contract execution for both internal and external customers.• Analyzed market research and developed new strategies to meet competitive market conditions. • Incorporated rigid sales forecasting and order processing guidelines, resulting in a decrease of order processing time.

Conceptualized, implemented, and enforced Standard Operating Procedures throughout the company. Monitored employee actions to ensure rules and regulations were adhered to.• Partnered with marketing on developing lead generation programs to capitalize on under utilized territories.• Directed liaison with key technology business partners in training and incentives for new product development.• Analyzed current expense reporting system, identified areas for improvement, creating a new approval process and documents that resulted in expedited payments and improved morale not only for sales but the entire company.• Led store buildout for new locations, including location identification, construction, merchandising, and inventory.