Senior Client Relations Manager
Nashville, Tennessee, United States
Managed multiple high-revenue, complex partnerships direct with pharmaceutical manufacturers while leading team of dedicated client relationship managers. Developed and enhanced Tableau reporting options, collaborating closely with IS, internal key stakeholders and external clients to set a new standard for QBR’s and ensure accuracy of data-rich dashboards. Brought new solutions to market such as online ordering applications for state license regulated products and controlled substances, enabling pharmacies to order direct from pharmaceutical manufacturers. Served for ~10 years as an internal ISO Auditor and Subject Matter Expert for DSCSA matters while also functioning as the escalation point for all operational issues including Supply Chain, Warehouse Operations, DSCSA, Anti-Diversion, Government Reporting, Finance, Chargebacks, Quality Assurance, Regulatory, Investigations and CAPA management.