► Spearheaded the development and ongoing management of a comprehensive company roadmap, outlining the objectives and key results of the ItentiaLife initiative, which encompasses various aspects of the company's culture. This includes the establishment of interest groups, such as the BIPOC and LGBTQ+ groups, as integral components of ItentiaLife.► Pioneered the creation of the ItentialGives philanthropy platform, fostering support for more than 10 non-profit organizations in its inaugural… Show more ► Spearheaded the development and ongoing management of a comprehensive company roadmap, outlining the objectives and key results of the ItentiaLife initiative, which encompasses various aspects of the company's culture. This includes the establishment of interest groups, such as the BIPOC and LGBTQ+ groups, as integral components of ItentiaLife.► Pioneered the creation of the ItentialGives philanthropy platform, fostering support for more than 10 non-profit organizations in its inaugural year and successfully securing two volunteer PTO days for all employees.► Oversight of resource management tools, including conducting weekly staffing meetings with department Directors, managing over 70 staff assignments, conducting monthly reporting, and analyzing the budgetary impact of resources and projects. Additionally, served as the department lead for HRIS-related projects.► Assumed responsibility for financial management within the Professional Services department, overseeing the Statement of Work (SOW) process, forecasting, and monthly financial synchronization for a budget of $12.5 million.► Led the recruitment efforts for co-op and internship positions within the company, including processing over 150 resumes, coordinating and scheduling more than 60 interviews, and facilitating the onboarding process for selected co-op candidates during each academic semester.► Pioneered and currently oversaw a recognition program designed to acknowledge and appreciate the contributions of the department's personnel.► Act as the Program Manager for four internal project teams, utilizing tools such as Jira and GitLab for project management. Maintain strict adherence to project deadlines and ensure the successful execution of project outcomes. Additionally, lead Agile ceremonies, including daily stand-ups, sprint planning, retrospectives, and backlog grooming. Show less

► Spearheaded projects to assess and optimize evolving processes, enhancing customer-facing supports, and streamlining case manager workflows. Established an Onboarding and Interim Team, introducing a smartsheet workflow system for task delegation.► Applied critical thinking and problem-solving skills to support Case Managers in navigating complex and dynamic state rules and regulations. Prioritized actions to achieve the best outcomes for individuals in services.► Supervised and… Show more ► Spearheaded projects to assess and optimize evolving processes, enhancing customer-facing supports, and streamlining case manager workflows. Established an Onboarding and Interim Team, introducing a smartsheet workflow system for task delegation.► Applied critical thinking and problem-solving skills to support Case Managers in navigating complex and dynamic state rules and regulations. Prioritized actions to achieve the best outcomes for individuals in services.► Supervised and coached up to 12 case managers, each managing a caseload of over 45 individuals. Led the hiring, onboarding, training, coaching, and evaluation processes, resulting in 9 staff promotions.► Acted as the department lead for the HRIS/PayCom system, providing training to new Program Managers, managing bi-weekly reporting, and offering comprehensive oversight for the department.► Initiated the Volunteer Week program, fostering partnerships with community non-profits to establish a mutually beneficial program for the Case Management Department. Show less

► Managed case management responsibilities for 49 individuals with Developmental Disabilities, ensuring compliance with Health Care Policy and Finance's HCBS Waiver rules and regulations.► Cultivated valuable relationships with service providers to develop comprehensive plans and goals for individuals. Gained a deep understanding of Program Approved Service Agencies and their roles in supporting individuals in services.► Demonstrated proficiency in utilizing internal and state databases… Show more ► Managed case management responsibilities for 49 individuals with Developmental Disabilities, ensuring compliance with Health Care Policy and Finance's HCBS Waiver rules and regulations.► Cultivated valuable relationships with service providers to develop comprehensive plans and goals for individuals. Gained a deep understanding of Program Approved Service Agencies and their roles in supporting individuals in services.► Demonstrated proficiency in utilizing internal and state databases to meticulously track and manage all service plan information, ensuring accurate and up-to-date records for effective case management. Show less

► Led comprehensive staffing initiatives, including recruitment, hiring, training, and ongoing support for a diverse team hierarchy. Provided guidance and training for Adventure Camp, Therapy Camp, and Volunteer Directors. Successfully recruited, hired, trained, and managed a team of over 50 camp counselors.► Directed all aspects of Adventure Camp Programs, contributing to their success. Notable achievements include the creation of the Adventure Camp Winter Week and the responsible… Show more ► Led comprehensive staffing initiatives, including recruitment, hiring, training, and ongoing support for a diverse team hierarchy. Provided guidance and training for Adventure Camp, Therapy Camp, and Volunteer Directors. Successfully recruited, hired, trained, and managed a team of over 50 camp counselors.► Directed all aspects of Adventure Camp Programs, contributing to their success. Notable achievements include the creation of the Adventure Camp Winter Week and the responsible allocation and management of annual budgets.► Collaborated with camp vendors and sponsors to ensure a high level of camp success and camper enjoyment► Actively participated in quarterly board meetings, representing the camp and delivering program information to stakeholders.► Spearheaded and collaborated on the reconstruction of the Camp website, enhancing its functionality and user experience. Show less

► Led and managed a delegation of 200+ members representing Special Olympics USA at World Games, ensuring seamless competition participation.► Orchestrated all aspects of team logistics, encompassing travel arrangements, uniform distribution, scheduling, registration, and housing accommodations.► Collaborated closely with sponsors and vendors to meet delegation needs while strategically minimizing budgetary impacts.► Demonstrated exceptional critical thinking and problem-solving… Show more ► Led and managed a delegation of 200+ members representing Special Olympics USA at World Games, ensuring seamless competition participation.► Orchestrated all aspects of team logistics, encompassing travel arrangements, uniform distribution, scheduling, registration, and housing accommodations.► Collaborated closely with sponsors and vendors to meet delegation needs while strategically minimizing budgetary impacts.► Demonstrated exceptional critical thinking and problem-solving skills during the athlete selection process for World Games participation, utilizing assessments and team trials.► Conducted thorough interviews and selection processes for Sport Managers, with ongoing evaluation of team members' performance during and after games for future involvement. Show less