Jonathan Chávez Email & Phone Number

Mexico City, Cdmx, Mx

Mexico, Caribbean & Central America

Caribbean & Latin America

As Senior Regional Manager – Brand Performance Support, I contribute with operational and commercial performance support to a portfolio of +205 hotels and 14 Hilton brands across the Caribbean and Latin America region, including pre-opening and post-opening on-site consultation visits.Managing relationships with General Managers, Sales Leaders, Management Company Representatives and Owners. Delivered Portfolio and Performance Reviews to key operators. Partner with Hilton Regional Team to launch brand initiatives across our hotels. Developing strategies, managing brand initiatives and campaigns alongside multi-functional teams in Memphis, Miami, and McLean headquarters to ensure that CALA hotels meet brand standards and to build consistency across brand categories such as Full Service, Collection Hotels, Focused Service and All-Suites brands.

Caribbean & Latin America

Provide ongoing performance support to all hotels of 6 Hilton brands across Latin America, including pre-opening and post-opening consultation visits. Ensure compliance of Brand Standards to maintain integrity of Hilton Suites and Focused Service Brands.Provide single contact for the hotel management teams for all brand and Hilton resources. Drive commercial efforts to increase market share in the locations were hotels operate within the region.

Hampton Inn By Hilton Leon

Manages the day to day hotel operations in keeping with all corporate and brand standards. Maximizes profitability as well as guest and team member satisfaction. Communicates with hotel owners and corporate offices, as required. Ensures the development and execution of strategic sales and marketing initiatives. Achieving of fair-share of REVPAR Index in the first full operational year as well as all green balance scorecard for the 3 years of hotel operation.

México, Mexico

Responsible of Training, Development and Performance Management in the forefront for 11 hotels across 5 Hilton brands in Mexico, with 1,800 rooms, 1,600 employees and 80,000 hours of training per year, a growth of 6 points in Guest Satisfaction rates versus the results of the region. Project leader for obtaining two consecutive years the “Super Empresas” CNN Expansion Ranking in 2013 and 2014. As well as other major awards as Distintivo M from SECTUR. Support and training in all hotel openings and delivering of regional course certification “Management Development Program 3” within our Latin-American hotels.

Hilton Mexico City Reforma

Responsible for the coordination of courses and training in a 456 rooms hotel, with the largest Convention Center in Mexico City and 480 employees. Implementation of departmental training programs and performance process with managers and supervisors, succession planning. Leader of several projects about organizational culture obtaining company awards.

Hilton Papagayo Costa Rica Resort & Spa And Hilton Garden Inn Liberia Airport

Responsible for all Learning & Development activities as well as Performance Management, Communications, Team Member Relations and quality of services within both hotels with 500 employees and 371 rooms. Analyses training needs of the hotel and prepares an annual training plan based on the business needs and the departmental training plans.• Plan and follow up cross exposure (internal and external)

México, Mexico

Conjoined Vatel to design, revise, and update courses and materials based on new trends for Fundamentals of Tourism Marketing course for 4 campus in Mexico. Contribute to other administrative areas to support the institute such as student recruitmen and university promotion. Empower students to think critically about coursework and its applications.

Mexico City, Mexico

Collaborate with CENTRO to facilitate and design the Tourism Marketing course for first-semester students. Develop individualized instruction using a variety of well-designed instructional material including multimedia presentations and interactive technologies, focusing primarily on experiential and project-based learning.

Mexico City Area, Mexico

Alongside my responsibility with Hilton, I was invited to join the University as College Leader, where I was responsible for strategic planning. Leading and evaluating other professors, partnership with hospitality industry companies, as well as implementing new teaching methods based on competences. Delivering courses regarding Hospitality Organization, Human Capital Management and Tourism Marketing.

México, Mexico

Promotion and marketing of the Mexican Marriott hotels, liaising with travel partners such as Gran Plan, VTP, Magnitour, airlines, tour operators and travel agencies from international markets as US, Canadian, Japanese, Brazilian and European. Managing bookings and schedules as well as marketing budgets and maintaining statistical sales records, sourcing products to meet consumer demands, creating new lines of business during the H1NI pandemic situation and economical crisis.

Masters Degree In Tourism Management

Bachelor Degree, Hotel & Tourism Management

Maîtrise In Hospitality Management, Quality Of Hospitality Services

Real Estate Business Planning Certificate