Jonathan Chavez Email & Phone Number

Tijuana, Baja California, México

Tijuana, Baja California, México

-Management of Back-office operations: Fraud Prevention (Retail and Online), Compliance Operation(KYC), Policies and Procedures, Consumer Protection (Dodd-Frank), and Policies and Procedures.-Review, create, and amend policies and procedures front office and back office, to ensurecompliance with Federal and State US regulations.·Responsible for answering.

Tijuana, Baja California, México

-Developed and implemented successful strategies to improve customer satisfaction.-Developed new KPIs to ensure alignment with productivity and Client goals that help the companyachieve BBIs.-Created training manuals and workshops for onboarding and continuous learning of the Customer /technical support specialist.-Oversees a Group of 7 Supervisors and a.

Tijuana, Baja California, México

-Developed and implemented customer service policies and procedures to improve customer servicequality and efficiency-Monitored customer service metrics to identify areas of improvement and ensure customer servicegoals were met-Oversees a team of 25 customer service representatives, providing training and guidance toensure customer satisfaction and quality.

-Conducted statistical analyses to leverage the results to drive brand decision making ·Presentedtools and recommendations to management and direction.-Conducted statistical analyses to leverage the results to drive brand decision-making and surveydevelopment.-Created understandable reporting to facilitate decision-making.

Tijuana, Baja California, México

-Process implementation and program control.-Help to simplify processes in different department organizations.-Execute the processes of the different departments at the database level for the execution of dailytasks.