Building a fixed and mobile IT infrastructure designed to make the company more effective and the employees more efficient.

-Supervise the financial operations of the Law Office of Deborah L. Crain, P.C.Oversee the management and coordination of all fiscal reporting activities for the organization including: organizational revenue/expense and balance sheet reports, reports to funding agencies, development and monitoring of organizational and contract budgets.Oversee all purchasing and payroll activity for staff and participants.Develop and maintain systems of internal controls to safeguard financial assets of the organization.Manage I.T. system in Law Firm, including: -client/server, VOIP, and accounting software. Created policies and procedures to maintain and use those systems in day-to-day operations. Currently operate and maintain systems, inculding forecasting future growth and planning financial resource allocation to meet growing businesse's needs.

• Manage and Maintain Information Technology systems including client/server computer, VOIP Phone Systems, Law and accounting software, PC hardware.• Responsible for Office 365 exchange e-mail system, meeting employee and customer needs 24/7• Perform and maintain backups of user and company data, install/update server and desktop software • Performed all levels of hardware and software systems support for six computers, printers and network attached copier.• Managed all new install projects for servers, switches, and other network resources.• Created user manuals and provided technical support sessions for new employees.• Administrated and maintained environment security. Involved with administering security alerts to staff and weekly data backups.• Created proactive procedures for problem preventions and resolutions, interfaced with software developers, analyzed issues, and designed solutions.• Performed hands-on administration, monitoring, and troubleshooting of Local Area network (LAN), resulting in optimum performance and minimum downtime.• Administer Microsoft Windows Servers, Microsoft Workstations, and network security devices for six users.• Set up offsite users to work virtually.• Backup and restore network data with Carbonite.• 8 years of cross-platform experience in systems administration, including analyzing, designing, installing, maintaining, and repairing hardware, software, peripherals, and networks.• Develop exceptional relationships with co-workers, management and end users.• Excellent communication and problem solving skills. • Hardware: Windows, Macintosh; Dell, miscellaneous PC hardware, IDE hard drives, desktop and laptop.• Software: Microsoft Office Suite, Malware bytes malware, Abacus (proprietary legal software)• Networking: Ethernet 802.3, TCP/IP, DHCP, DNS, WINS, ARP, FTP, DSL/Cable, hubs, routers, cabling, SMTP, POP3, NAT, VPN, VLAN, Ethernet 802.11, LAN/WAN

Met and exceeded store (team based) performance goals and expectations110% of quota Achievement in 2009125% of Quota Achievement in 2008 Excellent record of inventory management with very small shrink; ranked in top 10% of stores nationwideWorked with team to identify opportunities to increase sales and improve customer satisfactionChampion of formal Selling ProcessDeveloped and presented promotions for trade shows, businesses and groupsSolicited input from the team on problem areas to develop improvement plans