▪ Guided multiple teams through agile adoption and maturity, leveraging Scrum, Kanban, and SAFe frameworks to enhance team performance and collaboration.▪ Expertly facilitated daily stand-ups, sprint planning, sprint reviews, and retrospectives to drive team engagement and continuous improvement.▪ Provided coaching on agile methodologies and practices, leading to improved team dynamics, creativity, and commitment; employed diverse techniques including user story mapping, TDD, and pair programming.▪ Assessed and mapped team dysfunctions, developed actionable solutions, and implemented strategies for continuous growth and effective ways of working.▪ Actively identified and removed obstacles to team productivity, ensuring smooth project execution and timely delivery of milestones.▪ Created an environment of psychological safety through tailored teaching techniques that supported diverse learning styles and team cohesion.▪ Designed and implemented new agile processes, documented best practices, and conducted training for teams and leaders on effective agile methodologies.▪ Experienced with Atlassian tools (Jira, Confluence) for managing project workflows, tracking progress, and facilitating transparent communication.▪ Employed data-driven forecasting to plan deliverables, track progress, and drive informed decision-making for improved team performance.▪ Demonstrated influential servant leadership by providing constructive feedback, advocating for team needs, and adapting communication styles to varying contexts and needs.▪ Successfully led agile projects for multiple large, international financial institutions, enhancing cross-team collaboration and delivering high-impact solutions.▪ Effectively managed and coordinated with both onshore and offshore teams, ensuring seamless communication and collaboration across diverse time zones and cultural contexts.

▪ Point of contact on all requirements for client stakeholders and scrum team▪ Worked with client to define and finalize feature requirements▪ Acted as primary liaison between the client and developers▪ Acted as SME of user stories and business requirements documentation▪ Held requirements gathering meetings with client stakeholders and led training calls with client on user stories▪ Managed the backlog, assisted in sprint planning prioritization, and wrote hundreds of user stories that were put into development

▪ Developed custom, large scale, highly configurable, mobile-first, banking applications; Commercial and Retail with Typescript, AngularJS, and Scss▪ Built and tested new features using AngularJS across complex application that utilizes the Backbase platform▪ Improved application adherence to brand standards and produced re-usable, streamlined code▪ Collaborated with international team across time zones while maintaining Agile methodologies▪ Utilized Agile methodologies and participated in Scrum ceremonies▪ Aided in recruiting, interviewing, and on boarding

▪ Designed and developed a responsive and fluid front-end using Ember, SCSS/CSS and HTML▪ Collaborate with our back-end developers▪ Designed and built a CMS/LMS to pull and display original content▪ Assisted in planning for new and ongoing projects▪ Reviewed user experiences and proposed/implemented app adjustments and redesigns▪ Kept lines of communication with other teams open during the entire development process

▪ Used wireframe designs to develop required pages▪ Styled pages exactly as specified by the designer▪ Communicated effectively with a large team spread around the world▪ Participated in large scale, weekly planning meetings▪ Worked with a QA Team to address any issues/concerns during the development process

o Created and executed on marketing plans that grew program participation significantly, including email campaigns, blog content planning, social media, and contact listso Used a variety of social media outlets to market and grow programo Used CRM software to track client needs and interactions o Regularly worked with clients in a professional, informative mannero Maintained accurate records and metrics and used those to improve performance

o Opened and closed multiple stores, including handling and preparing closing paperwork/moneyo Supervised store cleanliness and ensured employees were delivering superior customer serviceo Conveyed expert knowledge of products being soldo Managed social media accounts for the store for marketing purposes, ensuring consistent and effective brand voice and executing on promotional plans o Interacted with customers over social media sites