Jaime Cuni Email & Phone Number

Fort Lauderdale, Florida, United States

Coral Gables, Florida, United States

IT Help Desk Administrator at Mercedes-Benz of Coral Gables - Cutler Bay

Sunrise, Florida, USA

• Monitor, diagnose and troubleshoot the network and platform supporting nonlinear digital products for HBO GO and VOD extended in Latin America.
• Provide Level 1 support services to Engineering IT Network and Infrastructure teams.
• Failure analysis for a successful escalation to the responsible department in levels II and III.
• Day-to-day operations with monitoring systems like SolarWinds, Conviva (Pulse 5.0), Grafana, Splunk, App Dynamics, Adobe Analytics, and more.
• Day-to-day operation of Brocade routers and switches, Firewalls, F5 Load Balancers, AWS services, and more technology.
• Maintain, adjust, and implement as needed standard control and technical monitoring procedures for the Non-Linear digital distribution platform to ensure maximum service quality to our affiliates and end customers.

Doral, Florida, USA

• Installation, setup and startup of educational products to customers.
• Windows 10 install, setup and support.
• Administrative office support (users, internet, computers, network).
• Inventory Management.
• Smartboards assembly and disassembly.
• Help Desk.

• Network and Servers administrator in Windows 2012 R2 environment.
• VPN site-to-site between 2 offices support and administration.
• IPPBX VoIP administration and support.
• Exchange 2013 administrator.
• Help Desk Windows and iOS operating systems.
• Manages and maintains printers, scanners and more.