Director Of Professional Services
Current• Leads a team of 15 Project Managers, Engineers, and Application Specialists • Manages all aspects of the Professional Services revenue, margins and AOP• Manages day-to-day operations of resources on simultaneous projects implementing large scale cloud and on-prem deployments• Management of team KPIs & revenue targets in excess of $5M per year • Adherence to accurate and timely reporting of team operational metrics in line with team targets, strategy, and processes to the COO • Resource manager responsible for leveling and skill development within team • Ensures application of established processes and best practices to ensure optimal performance • Provides management and leadership to team members • Prioritizes tasks based on Agile methodologies and Project milestones, their relative financial value and other client related sensitivities • Oversight of critical project stages including onboarding, initiation, launch/go live, and close-out activities• Conducts performance management functions (MBO Reviews, Performance Appraisals, etc.) • Conducts hiring/relieving activities for the Group (interviews, screenings, onboarding, training, off- boarding) • Provides a Monthly Management review of all projects and highlight the financial, resource, and workload metrics of the team vs. targets • Collaborates, prioritizes and participates in PS Business Operations • Pre-Sales collaboration on scoping, LOE assessments, timeline projections, etc.