Jason Stone Email & Phone Number

Longwood, Florida, United States

Junior System Engineer for hundreds of doctor's offices spanning several states, including FL, GA, AL, CA, and AZ.New-hire onboarding and training, total of 19 employees over the past 18 months; 17 employees still working at Medicus IT.Escalation point for front-line engineers.Onsite and remote support for network hardware installation and troubleshooting.Network Design and implementation (wired and wireless).Server maintenance and troubleshooting.Applications integration and troubleshooting.

Longwood, Florida, United States

Front line MSP support for hundreds of doctor's offices in the Greater Central Florida area.Training new-hire employees for IT Tech Support Specialist (Level 1) and IT Associate Systems Engineers (Level 2) for both in-house and onsite support.Field Support Specialist, responsible for installation and setup of Meraki (HA firewalls, switches, and access points), BigLeaf, dataprobe, Datto MP60, cradlepoint, multiple ISP configuration, network stack cable management, network stack troubleshooting.Coordinating repairs with multiple vendors to provide top 1% of customer service in MSP industry.

Lake Mary, Florida, United States

Answer front-line calls, assess technical support issues, and drive customer resolution on first call. Provide quick, courteous support to ProSupport customers. Manage monthly metrics to hit performance goals. Engage with team leaders to identify internal technical issues quickly, and provide feedback on changes to client tools.

Maitland, Florida, United States

Lake Mary, Florida, United States

Lead-by-example leadership with proven ability to take initiative, team-oriented focus, and personal management style.

Lake Mary, Florida, United States

Supervision and team building of support engineers while collaborating with team leads to ramp technical support contract, 100+ headcount

Lake Mary

Convergys, Technical Support Engineer (NetApp), Lake Mary, FL 01/2014 – 07/2018 Extensive experience with multi-level technical support: implementation, analysis, diagnosis, troubleshooting, and repair. - Wireshark packet trace analysis.- NAS - NFS and CIFS/SMB (UNIX and Windows) file sharing, permissions, and UNIX/NTFS interoperability- SAN - iSCSI and FCP (LUN) software and hardware- TCP/IP network connectivity, NIS user and hostname directory services, and LDAP directory information service- Data ONTAP - Proprietary micro kernel based operating system featuring integrated RAID protection- WAFL - (Write Anywhere File Layout) NetApp proprietary file system- NetApp - Multi-protocol network data storage with multifaceted networking Data Protection and provisioning:- SnapMirror/SnapVault - Windows and UNIX snapshot-based data backup- NDMP - Direct-network backup protocol Quickly navigate through multiple software systems while troubleshooting Effectively coordinate multiple, complex issues across dynamic environments

Bushnell, Florida, United States

Ensure safety and secure housing of inmates while in custody of the Sumter County Detention Center. Calculate time served on sentencing from courts, maintain communication with clerk of courts, coordinate inmate appearances in court, update court paperwork and ensure accuracy of individual's file while in custody. Ensure that safety and security of high-profile cases is strictly maintained.

Mount Dora, Florida, United States

Fluent in American Sign Language. Coordinating patient groups. Responsible for individual patient care. Patient documentation. Group Leader. Responsible for patient safety and accountability.

Winter Park, Florida, United States

Diagnose and repair mechanical problems, general tune-up and maintenance, customer education of maintenance schedules, and effective time management.