James Cunniffe Email & Phone Number

Albany, New York, United States

Menands, New York, United States

Menands, New York, United States

Albany, New York Area

Foster the development of a positive living environment and relationships amongst 100 resident students through programming and events.Communicate, encourage, and enforce residence hall policies for resident students and their guests via regular emails and meetings.Plan monthly on campus events themed around Diversity and Inclusion, Academic Success, and Personal Development.Plan and facilitate regular meetings with resident students.Facilitate conflict mediation between resident students.

Albany, New York Area

Set up and supported audio and visual technologies for on campus events.Performed audits of Windows, Linux, and Mac OS workstations across 20 computer labs to ensure functionality.Provided technical support over the phone, via email, and in person.Managed and solved trouble tickets submitted by end users.Assisted in the installation of new network hardware, audio and visual technology, and workstations.

Madison, Wisconsin, United States

Perform maintenance for 30 application and database servers on a monthly basis to ensure security patches are up to date and mitigate risk.Support the Aspect call center software on a systems administration level by deleting, creating, and giving new access to users so that they can perform their essential work tasks.Create and deploy new In Voice Routing (IVR) scripts to enable new functionality within the call center.Assisting in the migration of our Aspect System to a new data center.Manage and solve trouble tickets submitted by managers for users.

Queensbury, New York

Conducted research on the Chrome Enterprise Ecosystem, specifically legacy browser support, to explore the possibility of supporting legacy applications.Ran network cabling for 30 employee workstations across 4 different rooms.Assisted in the planning and execution of relocating the data center at corporate headquarters.Contributed to the standing up of new networking hardware.Imaged multiple Windows machines for new employee workstations.

Glens Falls, New York Area

Provided technical support to end users via phone, email, and in person.Performed routine maintenance of 13 network closets and over 100 POS terminals to ensure functionality and mitigate risk.Conducted hardware and software audits of IT Infrastructure on a routine basis to ensure functionality and integrity.Troubleshot hardware, software, and network issues for all park infrastructure.Took inventory of all computer and network hardware and software.

Warrensburg, Ny

Assisted in end of school year cleanup and maintenance. Tasks Performed:Hardware and software maintenance of school machines.Imaging of windows machines.Installation of smart projectors and whiteboards.Management of student database.

Bachelor Of Science - Bs, Cyber Security

Master Of Business Administration - Mba