o Managed critical product shipment to nationwide destinations.o Route, plan and execute trips to over 40+ states.o Maintained vital training and certifications to haul freight.o Successfully trained new hire drivers to be self-sufficient.o Responsibly kept 98% timely delivery orders.o Assisted workers to load and unload goods, maintained company truck and fixed mechanical problems.

o Helped the company attain the highest customer service ratings (as determined by external auditors).o Managed a high-volume workload within a deadline-driven environment.o Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).o Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.o Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

o Implemented and directed the Xerox Houston department, resulting in the call center accelerating to the top quality center in the company improving from 89% to 97% in a three month period.o During my time with the company, I trained supervisors, lead operators, mentored quality agents to new heights.o Measured and reported effectiveness of training by administering tests and evaluations led monthly quality calibration sessions with supervisors and quality control.