Security & IT Governance Project Manager/Scrum Master

Editorial Project Manager for all story elements of the new Stargate Roleplaying Game Core rulebook. • Worked with product owners to shape creative vision for project. • Liaised with MGM content team to ensure story continuity. • Developed delivery schedule for team of writers and provided guidance on content to ensure consistent 'voice'. • Performed Developmental and Line editing, coordinating with MGM team to meet quality control standards.

Roles included: Program and Project Management, Engagement Management, and Primary Point of Contact to client for team of software implementation specialists delivering highly customizable software to meet client needs.• Achieved five-star rating in customer satisfaction across all projects by providing white-glove experience. • Created system for time tracking to allow accurate forecasting of team workloads, resulting in 15% increase in team’s project capacity.• Secured 60% of revenue on prematurely closed project, resulting from misalignment between client teams. Accomplished by rigorous tracking of project KPIs, and maintaining strong partnering relationship with client. • Salvaged future of project by offering client free Design Thinking Workshop to solve internal alignment issues, deepening relationship and enabling future business development opportunities.• Undertook and accomplished 3-month certification process, required to represent business partner to clients.

The Solution Designer is a hybrid role blending technical, business, and customer skills to bridge the gap between the Experian’s IT division, Business Units and Clients. Performing as Business Relationship Manager, Project Manager, and Business Analyst to deliver infrastructure and software implementation projects, lead troubleshooting efforts, and provide strategic solutions to the customer.• Discovered and achieved $2.5 million in savings through design review.• Investigated cause of intermittent slowness on $30 million dollar client facing application, directing team of highly matrixed subject matter experts (SMEs) in remediation effort, saving company from significant reputation loss.• Formalized effort to produce KPIs to enable strategic budgeting decisions for Fiscal Year planning, discovering a gap in the data collection process, identifying $3.5 million in potential savings.• Mobilized teams across multiple global regions to deliver software and infrastructure deployment projects allowing company to maintain PCI-DSS (Payment Card Industry) data compliance.• Mentored waterfall teams in adopting Agile SDLC delivery methods, achieving 100% delivery record of on-time and on-budget projects.• Generated perfect internal security rating by pushing all projects and deliverables through rigorous vulnerability scanning, external penetration testing and internal security review processes.• Slashed maintenance and labor costs by championing effort to decommission End of Life/End of Support servers and other data center equipment. • Advocated adoption of SAAS shared service applications as mandated by C-level directive to drive down annual IT spend through standardization of software and infrastructure choices. • Previous Roles at Experian: Windows Engineer: Projects Team (06/2012-11/2014), Windows Engineer: Special Projects (04/2010-06/2012) and Technical Analyst Lead–Incident Response (08/2006-04/2010)

IT Manager of small team of systems administrators managing all aspects of IT, including Windows servers, Unix/Linux servers, Networking, Operations, Desktop Support, Security and maintenance of Web Presence.• Enabled leadership to meet budget goals during lean years, through cost cutting and elimination of dated hardware. • Mentored and trained new hires, graduating 75% of direct reports into higher roles within the organization.• Expedited two acquisitions during tenure, providing smooth transition of operations to new parent companies.• Transformed network communications with FTSE100 parent company, Severn Trent, through Active Directory integration project