John Davis Email & Phone Number

Greater Denver Area

There are many important skills I have developed while working at CobraHelp. More importantly there are many things I have learned.Whether it be the marketing department, Customer Service or Account Management, transparency and open communication leads to the most success. For Marketing, I probe the client to ensure CobraHelp is a good fit and if so, what is the best package to meet their needs. Building trust from the start is imperative. Similar skills have developed with Account Management and Customer Service. COBRA is a complicated law and it requires patience when explaining the best course of action. I have found asking the right questions and listening to the responses leads to a resolution that does not need to be revisited. It's important to get it right the first time the best you can. Correctly resolving an issue for the client and providing them the service they expect builds trust and leads to long term relationships. Every interaction with the client is an opportunity to enhance your brand and build life time value. More money is wasted resolving symptoms and not actual problems. This requires listening and having the right process in place.Over the years I have focused on treating my co workers as I would treat the clients. How I interact with my internal stakeholders will reflect how I interact with my external stakeholders. Everybody in the chain is important, and their experience with CobraHelp is important. I want everybody that walks away to have a positive outlook on my company.In a service based industry, clients come to you because you're the expert. That's why it is important at all times to guide them and provide the insight they seek. Everybody is different, and I work to adjust and adapt how I communicate that works best for colleagues, potential clients and future clients alike.

Golden, Co

I first worked with Crossfit Golden for a project for an MBA Course, Personal/Corporate Branding. Since May 2012 I have been working closer with the owner of Crossfit Golden to help develop the branding and marketing of this gym. Early on we decided it was appropriate to develop the owner’s brand to reflect that of the brand of the gym.Together we have developed innovative ideas to make Crossfit Golden stand out in the highly competitive Denver Metro Area. This process started with defining the market segment and discovering how to reach that audience. Once we identified the target market we launched a plan to reach this audience. By using Social Media, the company website and local networking (appeal to small business, appearance in local competitions) Crossfit Golden has grown at a rapid pace. The gym has proven to be one that is associated with a high level of fitness, but also achieving the goal of creating a fun, social atmosphere.

Greenwood Village Co

Fantastic Company. I came her from CobraHelp for a period of time to help with the CORBA department. There had been some issues (small) building trust between clients and COBRA participants. I collaborated with Jim, the operations manager as well as the customer service team. to develop new best practices. I was the new guy and I wanted to work with the existing team to gain knowledge of the situation and work towards the best resolution. Everybody was great and open and within a short period of time, the CORBA department, which was already working well, was working even better.Through collaboration with management, colleagues and clients alike we were able to see all aspects of the department. Management, knew the big picture, customer service saw the day to day issues, I was the fresh eyes, and clients were able to report what would make their experience more enjoyable. Everybody maintaining a positive attitude allowed us to processes in place to reduce call times and educate clients so they did not have to reach out for each issue. A great team goes a long way. Working together with no ego is a choice and that is what I learned with 24HourFlex. It is important that Management treats employees as equals with good ideas and that was a strong point of this company and why we had success. By empowering everybody, it showed to the clients and they shared in our excitement.

Greater Denver Area

I have recent taken a job with Rage Fitness which is a subsidiary of Gibson Athletic. In this position I work with local and national Crossfit gyms/Gymnastic to furnish their gyms with all components. I work with quotes and educating customers on our products. I will also be part of the launch of "Pink Line" which is a product line that is aimed at raising awareness for breast cancer research that will be offered year round.

Greater Denver Area

This is an internship that Inhad while working towards my MBA, I decided that I would like to move my career towards Marketing and I wanted an internship to compliment my marketing courses. Working with the existing Marketing and Business Development department I partook in meetings with a Branding Agency that JE Dunn works closely with. Working hand in hand with this Branding Agency we were able to develop new messaging ideas that will be used to ensure that JE Dunn is presented as a leader in the construction industry. This included assessing where JE Dunn ifferentiates itself from competitors, the core values that have JE Dunn successful for almost 90 years, and lastly how to communicate these successes to JE Dunn’s core audience. Working with a Branding agency has been a great experience that allowed me to see Marketing from a corporate perspective as well as from an agency perspective. Most important, I learned the processes and interactions that take place when a company consults with an agency.I was also was tasked with an industry analysis of social media use in the construction industry. Once I analyzed the industry, I was able to make recommendations on ways JE Dunn can continue to use Social Media to their advantage. I was to contribute very useful ideas that might be implemented in the near future.I developed ideas for press releases, award submittals, marketing materials for trades shows, and keeping the CRM system updated to ensure accuracy for project submittals.This internship provided me a great deal of knowledge on what is required of a company to correctly communicate to its market segments. Many important discussions and decisions occur in the process of marketing, and JE Dunn afforded me the opportunity to participate and contribute to the entire process.

Greater Denver Area

Worked at Comcast after a temporarily in between employment from CobraHelp. Began my time with Comcast as a Customer Service Representative and finished working as a Lead Supervisor, which is an assistant to the Supervisor. I assisted customers with billing issues as well as issues with their cable service. This included proding for information, diagnostic problem solving and offering solutions. I also would sell customers on any service that could save them money or enhance their experience with Comcast. As Lead Supervisor, I worked with new hires on complex issues, took escalated calls and worked on ways to reduce CSR's call time.

Master Of Business Administration (Mba), Marketing/Entrepreneurship, 3.6

Activities and Societies: Bard Center for Entrepreneurship From August 2011-August 2013 I have been pursuing my MBA. On August 2, 2013 I.

Bachelor'S Degree, Speech Communication And Rhetoric, Journalism

My Undergraduate degree started as Journalsim but slowly moved towards Speech Communication. In these studies I learned how give excellent.