Josh Bryant Email & Phone Number

Remote

Direct global incident management to swiftly restore critical services using ITIL-based methodologies. Implement and manage system updates, patches, and security configurations across Windows and macOS environments, ensuring infrastructure stability. Optimize enterprise systems (Azure AD, Intune, Oracle SQL) to streamline account workflows, enforce MFA, and enhance compliance. Collaborate with Information Security to strengthen endpoint protection through robust controls and security policies.

Hays, Kansas, United States

As a Computer Technician (Tier II) at Fort Hays State University, I was the primary resource for macOS support, tackling tough issues head-on. I created AppleScripts that simplified the enrollment and deployment of devices, making things smoother for faculty and staff. One of only two technicians managing on-site Apple devices with Jamf, I ensured they integrated seamlessly into the university's IT environment. I also wrote clear troubleshooting guides that helped my teammates resolve common issues faster. Whether it was fixing complex hardware problems or finding efficient solutions, I always aimed to improve the tech experience for everyone I supported.

Hays, Kansas, United States

Tiger Tech Help Desk Support introduces a systematic operation by asking necessary questions in order to administer a smooth transition to the requested department, faculty, or computer technician. Help desk support also assists with account password resets and answers general questions about university operations.