Jonathan Defaveri Email & Phone Number

Los Angeles, Ca, Us

Santa Monica, California, Us

Santa Monica, California, Us

Santa Monica, California, Us

Santa Monica, California, Us

Santa Monica, California, Us

London, England, Gb

Stood up and oversaw a global team of three researchers driving efforts to help understand and design new ways to engage sports fans through data. >Led a first-of-its-kind study to create profiles of sports fans and bettors in the US, based on a 3,000 participant survey, a model produced in collaboration with our data science team, and over 40 in-depth field interviews to help identify new product opportunities. >Created and launched a UX scorecard methodology to measure and evaluate products on usability, value, and design across the company.

Los Angeles, California, Us

Led and scaled customer research efforts at Loot Crate by building tools, resources, and processes to make research more accessible across the company and to empower teams to carry out research proactively and get data easily. >Managed a team of design strategists and a research analyst and implemented new team processes (radical candor, agile research approaches) that enabled to team to respond to research questions and needs more quickly.>Stood up and managed Loot Crate's customer panel through the Qualtrics survey platform to ensure a regular and flexible means of tapping into customer insights.>Designed and implemented a digital customer experience measurement strategy using unmoderated usability testing on usertesting.com combined with targeted intercept surveys through Qualtrics.

Managed a team of data scientists, web developers, and engineers working to develop visual andbusiness analytics products to support internal decisionmakers.>Structured, coached, and implemented user-centered and iterative design practices to rapidly test and scale up data products for customers.>Led hiring and onboarding efforts for data scientists and visualization experts.>Managed budget and contractor team to support our technical infrastructure, to include overseeing our move to a Cloud-based architecture.

Led cross-functional teams to design, prototype and deliver innovative solutions to tough analytic and policy problems.>Developed the product roadmap and facilitated design sessions for a diverse team of stakeholders during a yearlong effort to overhaul a major enterprise search tool for thousands of analysts.>Drove strategy for a new pilot capability to allow analysts to better visualize and detect change.During this time I also worked with a startup to understand and consult on challenges around producing, managing, and exploring content to identify efficiencies. Designed and prototyped a repository whose initial implementation allowed the team to generate content nearly twice as fast as they had previously.

London, England, Gb

Researched, designed and recommended changes to behavioral incentives around data collection to allow a global non-profit to better measure the impact of their mentoring and training programs on young entrepreneurs.

Master’S Degree, Mpa In International Development

Bachelor’S Degree, French Literature And International Politics

Education record