We work with large enterprise clients to help automate their customer experience by leveraging GenAI and conversational AI technologies. Additionally, we work with our solutions & design teams to properly blueprint our customer's operations to pinpoint areas of improvement, technology gaps, and potential for ROI while improving customer satisfaction.

Cyara is the world's leading Customer Experience (CX) Assurance platform provider. Cyara helps enterprises measure operational CX from the outside in, identify customer-impacting defects and become agile to enable continuous delivery across digital and voice channels. Every day, the most recognizable brands in the world trust the Cyara Platform to deliver customer smiles at scale.

Contact center consulting with an emphasis on cloud subscriptions. Evaluation and analysis of the customer journey, customer experience, and improvements to the call center operations of organizations who provide customer service. Our services include RFP evaluations, vendor selection, telecommunication analysis, and process improvement recommendations.

I work with organizations to help them leverage knowledge to improve the customer experience.Solution Set:☛Knowledge Center: Our leading knowledge management platform designed to enable agent's to find the answers they need, exactly when they need it.☛Knowledge First: dynamic web self-service portal which sits directly on your organization's website and pushes out relevant information to visitors based on where they are currently navigating.☛Knowledge Bot: chatbot solution which provides automated responses to customer's questions☛SmartLink: Our internal self-service portal which pools all IT-relevant information and functions for end-users into a single channel.☛Smart Alert: Our pro-active IT messaging and alarm system that allows quick, direct distribution of information within an organization.

Aspera is the standard for which Large Enterprises use for Software Asset Management (SAM).Our customer base is unrivaled. We are introducing not only advanced support and tools for compliance and audit, but our new Optimization and Simulation Modules allow for Strategic Data Center Planning that has not previously existed. There is an instant ROI with many of our tool sets. Organizations can now see in advance the most cost efficient hardware and software architectures in their IT environments.

Enterprise SaaS sales focused on large contact centers with emphasis on company size and agent counts. Startup role in a new sales organization created to penetrate the enterprise space and industry.

Strategic sales of enterprise customer experience solutions via acquisition of QoS Telesys book of Genesys customers and business. Assisted customer transition to Avtex support while building an enterprise sales practice.

Principle and leader driving customer experience sales & consulting practice with a primary focus on migrating call center customers to the cloud. We are a systems integrator, support organization, and sales/consulting leader in customer experience and cloud migration. Through our combined experience and vendor reputation we're able to provide a set of unique services to our customers that most SI's and VARs are unable to duplicate. Our customers are located nationally but supported in Buena Park, CA and Phoenix, AZ.

Team sales role encompassing Oracle Cloud Solutions including Service, Sales, Marketing, and eCommerce.

Specializing in helping companies differentiate customer experience in a highly competitive landscape by developing customer journey maps and identifying critical touch points to employ competitive CX strategies by leveraging cloud based solutions.