J.D. Kramer Email & Phone Number

Greater Philadelphia Area

Greater Philadelphia Area

Project Manager for the development of a national solution to address business line activity tracking needs; Worked to reinvigorate stalled project by reinventing project vision, gaining project sponsorship, reestablishing the project scope & charter while navigating a diverse set of management, stakeholder, and governance groupsServe in the role of Business Analyst on various project teams delivering custom solutions built upon the SharePoint platform; Liaison external customers and stakeholders to determine solution needs; Elicit and manage requirements through the project lifecycle; Design and wireframe user interfaces; Facilitate communications between business and technical teams for the development of solutionsPrepare and deliver various project artifacts including schedules, reports, research and analysis, forecasts of resource and technical needs, diagrams, test plans, system documentation, training materials, and process diagrams; Make presentations to varied sets of stakeholders including technical and non-technical audiences, governance committees, and senior level management

Greater Philadelphia Area

Planned and managed SharePoint 2013 implementation project aimed to stabilize the existing environment and prepare for the roll-out a company intranet site; Responsible for team leadership and coordination of internal and third-party resources; Design and administer SharePoint project portal; Consult on business management of SharePoint platform; Serve as subject matter expertOversaw the implementation of best practice SharePoint governance activities including support and request processes, technical/operational standards, and customer facing service documentationConducted research and evaluations of third-party vendors and cloud based business solutions; Provided recommendations to senior management on options and approach to best meet business needs; Managed selection process for SharePoint Intranet vendorServed as Business Relationship Manager to Human Resources department, serving as primary point of contact for new technology needs and the improvement of existing systems; Mended business relationship between IT and HR by setting and meeting expectations; Worked to automate and improve business processes by built on existing HRIS platforms

Greater Philadelphia Area

Drove the adoption of a managed services approach for embedded IT business unit to alleviate recognized challenges and improve outcomes through standardized processes and service delivery model aligned to best practices; Designed customer facing service request portal built utilizing SharePoint; Created centralized customer-facing service catalogConsulted executive and management teams to establish requirements and standardized business process for departmental goals tracking system; Resolved issues and reduced administrative burdens identified in previous goals tracking method; Designed and built system utilizing “out of the box” SharePoint and InfoPath functionality; Created user training materials (videos and documents) and hosted departmental training seminars; Coordinated administration and support of live system

Bala Cynwyd, Pa

Primary customer liaison for the development of new features within SharePoint; Routinely worked with senior management and C-level stakeholders in multiple departments to extract business needs and translate them into detailed technical/operational requirements for developmentTeam leader of six on-site and offshore SharePoint resources including architect, administrators, and developers; Initiated the prioritization of business requests and drove the implementation of new features to meet business needs and timelinesLed the design and enhancement of internal processes to improve the delivery of solutions

Bala Cynwyd, Pa

Led analysis sessions with IT leadership and subject matter experts to define and document IT services for the implementation of a new Shared Services organization; Created standardized documentation materials including service descriptions, process flows/narratives for each service; Drove the validation and approval of documentation with stakeholders and senior managementFacilitated dialog across separate group companies to capture and integrate requirements into to-be IT processes; Identified and mitigated gaps between as-is and to-be processesEstablished Service Level Agreements (SLA), Operating Level Agreements (OLA), and Key Performance Indicators (KPI) that measure and reflect service delivery effectiveness

Fairborn, Ohio

Provided consulting on IT strategic planning, metrics analysis and reporting, business process documentation, system enhancement, project management and financial analysis Conducted Business Case Analysis and Analysis of Alternatives that weighed competing options for the modification and implementation of new IT systemsServed as the primary customer point of contact and managed the development, adoption, and approval of Service Level Agreements with external customersFacilitated annual financial Program Budget Review project including enterprise financial analysis and documentation; Created five year investment plan and projected budgetsCoordinated the development and delivery of an enterprise Strategic Plan outlining how new technology investments will be utilized to satisfy evolving business requirements