Volunteer Support Role involving infrastructure and ad-hoc AV deployments, event design and equipment maintenance. Analog audio mixing, staging, live video stream production.

Maintain and support multi-vendor meeting spaces at three locations, and front-side support for on-site staff. Endpoint support and training for internal customers including laptops and mobile devices.

* Account administration in Active Directory, Salesforce, Interactive Intelligence* Hardware troubleshooting and maintenance* User documentation and training* Remote support of satellite offices and at-home staff

* First-line phone support during business hours, on-call technician for calls critical issues escalated by after-hours vendor 24/7 * Phone system administrator for Nortel Option 61c traditional PBX and voice mail system with 400 users * MAC (Moves/Adds/Changes) and troubleshooting in wire closets including both punch-down blocks and Cat5 patch cables* Assist migration to Cisco CallManager VOIP with Unity, management of MAC and related documentation * Intranet design for… Show more * First-line phone support during business hours, on-call technician for calls critical issues escalated by after-hours vendor 24/7 * Phone system administrator for Nortel Option 61c traditional PBX and voice mail system with 400 users * MAC (Moves/Adds/Changes) and troubleshooting in wire closets including both punch-down blocks and Cat5 patch cables* Assist migration to Cisco CallManager VOIP with Unity, management of MAC and related documentation * Intranet design for Information Services and created classroom-style training for other departments * Creation of 'EZGuides' concept of highly-illustrated user documentation with consistent style and length limits* Migration and maintenance of Information Services intranet content into Microsoft Sharepoint environment * User migrations to Windows 2000, Windows XP, Windows Vista notebooks* MacOS (Macintosh) system builds, software upgrades, and user support with heavy emphasis on Adobe Creative Suites for print, web and video * FTP (File Transfer Protocol) documentation and user training for transfer of large media files * User training and documentation for Cisco Personal Assistant voice-led VOIP navigation* CUPC (Cisco Unified Personal Communicator) deployment and troubleshooting on Windows and MacOS * Event deployment of office environments and tradeshow-style kiosks in both secure and public settings Show less

* Provide audio-visual support for live outdoor presentations, maintain information systems, and provide graphic design expertise for web, print, and promotional apparel.

* Web design and online presence management

* Represent manufacturer in retail environment * Demonstration of latest products to sales staff and consumers * Conduct question-and-answer sessions for enterprise, small business, home consumers * Maintain rapport with host store management to foster feedback and grow retail presence* Perform installations and maintenance when necessary to provide positive product exposure * Compile and report customer and retailer comments to corporate marketing group

* General desktop and telecommunication user support for 350 local and field users, including Microsoft Office suite, Lotus Notes, AOL, network printing, dial-up access* Troubleshooting/repair of Macintosh and Windows desktop systems* Lucent Intuity Audix and Definity Audix system administration for local and field users* VTel videoconference system management, audio-visual support, multimedia authoring* FileMaker Pro database administration, design, and user support*… Show more * General desktop and telecommunication user support for 350 local and field users, including Microsoft Office suite, Lotus Notes, AOL, network printing, dial-up access* Troubleshooting/repair of Macintosh and Windows desktop systems* Lucent Intuity Audix and Definity Audix system administration for local and field users* VTel videoconference system management, audio-visual support, multimedia authoring* FileMaker Pro database administration, design, and user support* Web-enabled applications to support help desk, asset database, staff communications, knowledgebase, system manuals, vendor contacts, with appropriate extensions to PalmOS* POP messaging administrator for three locations using NT-based SendMail* Beta participation and rollout of Microsoft Internet Explorer 4.x/5.x, Office 98, Lotus Notes R5 Show less

* Technician at an Authorized Apple Repair Center * User training/support (classroom and individual) with intranet-based documentation * Troubleshooting/repair of Macintosh and Windows systems * Network maintenance (ethernet, TCP/IP, AppleTalk) * Database design and reporting

* Documentation by survey of hardware and software to ensure license compliance* Planning and implementation of ethernet networks at three locations; establish specifications for a fourth to be installed in Q3 of 1997* Database programming and maintenance in FileMaker Pro* Create and maintain web presence at http://www.washingtontwp.org/* Establish and maintain electronic mail addresses, connections, and internet user training* System and application software training in… Show more * Documentation by survey of hardware and software to ensure license compliance* Planning and implementation of ethernet networks at three locations; establish specifications for a fourth to be installed in Q3 of 1997* Database programming and maintenance in FileMaker Pro* Create and maintain web presence at http://www.washingtontwp.org/* Establish and maintain electronic mail addresses, connections, and internet user training* System and application software training in both classroom and one-on-one situations* Recommend and approve all hardware and software purchases for a base of over 150 users Show less

* Ensured software license compliance* Migrated Santa Ana and Irvine offices from LocalTalk to 10Base-T ethernet network cabling* Standardized installation of MacOS, Microsoft Office & Mail, Remote Access, Netscape Navigator* User documentation and instruction for small groups and individuals including Microsoft Office, dial-up network access, file sharing, email, and web access.* Production of document submission to the FDA, and similar foreign regulatory agencies* User… Show more * Ensured software license compliance* Migrated Santa Ana and Irvine offices from LocalTalk to 10Base-T ethernet network cabling* Standardized installation of MacOS, Microsoft Office & Mail, Remote Access, Netscape Navigator* User documentation and instruction for small groups and individuals including Microsoft Office, dial-up network access, file sharing, email, and web access.* Production of document submission to the FDA, and similar foreign regulatory agencies* User training for access to FDA internet servers through corporate cc:Mail gateway* Document scanning for electronic archives Show less

* User support for Windows and OS/2 desktop systems* Level-one troubleshooting of proprietary mortgage processing software* Development and implementation of WATS operator training program* Quality Control oversight of all direct-to-consumer loan applications

* Database design and maintenance* User training in FileMaker Pro, WordPerfect, Microsoft Excel* Technical drawings in Deneba Canvas for contracted network installers and technicians* Macintosh LAN support and troubleshooting

* Training and supervision of staff and volunteer WATS operators* Live data entry to IBM AS/400* Equipment maintenance and tape transcription