Jean Walters

Jean Walters Email and Phone Number

Customer Experience at Greenhouse Software @ Greenhouse Software
110 Fifth Avenue New York, NY 10011 United States
Jean Walters's Location
Baltimore, Maryland, United States, United States
Jean Walters's Contact Details
About Jean Walters

Jean Walters is a Customer Experience at Greenhouse Software at Greenhouse Software. They possess expertise in salesforce.com, management, account management, project planning, educational technology and 8 more skills. Colleagues describe them as "I've had the pleasure of working with Jean at 2 companies now over the past 2 years and can't praise her work enough. Even with the time difference of being across the country from each other, Jean always delivers. She has been a priceless resource for our whole team and you can always rely on her to get you answers fast. Greenhouse has enabled us to grow our teams quickly with careful consideration of quality with the people we bring aboard. Thank you, Jean!", "I had the pleasure of working on the same team as Jean for a little over a year at eChalk. I came in as a Client Manager from a different industry and Jean was a Sr. Client Manager on our team at the time. I had the good fortune of being seated next to her and Jean quickly became my go-to resource for all things eChalk. Jean was knowledgable, friendly, and always willing to help me out no matter what the situation entailed. She is both passionate and driven and her honesty and integrity shines through in everything that she touches. She was often the voice of the team and she consistently pushed us to "get things done". Jean is an asset to any organization.", and "Jean and I started at eChalk on the same week and even then I knew that she would be a stand-out member of the Client Services team. She has an amazing ability to to not only understand the product she works with, but is incredibly resourceful at maximizing how it can be used and how to deliver that knowledge to the customer. She has always been a ready-and-willing "go-to" person on the Client Services team and a natural leader within our department. I often counted on her for advice, technical guidance, and strategic ideas when dealing with clients. I not only have high respect for what she can do professionally, but I always appreciated her ability to provide a little comic clarity and witty insight when needed. She would be an outstanding addition to any company and team."

Jean Walters's Current Company Details
Greenhouse Software

Greenhouse Software

View
Customer Experience at Greenhouse Software
110 Fifth Avenue New York, NY 10011 United States
Website:
greenhouse.io
Employees:
201
Jean Walters Work Experience Details
  • Greenhouse Software
    Senior Director, Customer Experience
    Greenhouse Software Jan 2024 - Present
    New York, New York, Us
  • Greenhouse Software
    Senior Director, Customer Enablement
    Greenhouse Software Mar 2022 - Jan 2024
    New York, New York, Us
    I lead the Customer Education and Scaled Customer Success teams. We deliver product education and best practice guidance through innovative, scalable strategies that ensure engaged, proficient Greenhouse users - all in the name of helping companies be great at hiring!
  • Greenhouse Software
    Director Of Customer Enablement
    Greenhouse Software Apr 2020 - Mar 2022
    New York, New York, Us
  • Greenhouse Software
    Director Of Customer Success Operations
    Greenhouse Software Nov 2016 - Apr 2020
    New York, New York, Us
    Established CS Operations function at Greenhouse. My favorite achievement was introducing the first iteration of a risk mitigation process that leveraged health scores from our CS platform (Totango, then Gainsight).
  • Greenhouse Software
    Director Of Customer Success
    Greenhouse Software Oct 2014 - Nov 2016
    New York, New York, Us
    Built the original Customer Success and Support teams at Greenhouse. The highlight of these early days was growing the team from 4 to 34 in a year - using our software to hire the best CS team in the biz.
  • Greenhouse Software
    Customer Success Manager
    Greenhouse Software Nov 2013 - Oct 2014
    New York, New York, Us
    Partnered with early Greenhouse customers to embrace structured hiring via our software. A CSM at an early stage startup does absolutely everything customer-facing, including customer onboarding, training, chat support, data migrations, running user groups, etc. I am extremely proud of the strong, customer-centric foundations we laid. It was a lot of work but extremely rewarding!
  • Echalk
    Client Management Team Lead, Senior Client Manager
    Echalk May 2013 - Oct 2013
  • Echalk
    Senior Client Manager
    Echalk Jul 2008 - Oct 2013
  • Echalk
    Client Manager
    Echalk Jul 2006 - Jun 2008
  • National Council On Aging
    Project Officer
    National Council On Aging Jul 2005 - Jun 2006
    Arlington, Va, Us
  • National Council On Aging
    Division Administrator, Benefitscheckup
    National Council On Aging Jul 2004 - Jun 2005
    Arlington, Va, Us
  • National Council On Aging
    Executive Assistant, Benefitscheckup
    National Council On Aging Mar 2004 - Jun 2004
    Arlington, Va, Us

Jean Walters Skills

Salesforce.com Management Account Management Project Planning Educational Technology Writing Client Services Gotomeeting User Assistance Stakeholder Engagement Customer Relations Non Profits Project Implementation

Jean Walters Education Details

  • Virginia Tech
    Virginia Tech
    Psychology
  • Chantilly High School
    Chantilly High School

Frequently Asked Questions about Jean Walters

What company does Jean Walters work for?

Jean Walters works for Greenhouse Software

What is Jean Walters's role at the current company?

Jean Walters's current role is Customer Experience at Greenhouse Software.

What is Jean Walters's email address?

Jean Walters's email address is je****@****ail.com

What is Jean Walters's direct phone number?

Jean Walters's direct phone number is +191778*****

What schools did Jean Walters attend?

Jean Walters attended Virginia Tech, Chantilly High School.

What are some of Jean Walters's interests?

Jean Walters has interest in Nycfooty, Comedy, Buffalo Bills, Soccer, Music, Lacrosse, Creative Writing.

What skills is Jean Walters known for?

Jean Walters has skills like Salesforce.com, Management, Account Management, Project Planning, Educational Technology, Writing, Client Services, Gotomeeting, User Assistance, Stakeholder Engagement, Customer Relations, Non Profits.

Who are Jean Walters's colleagues?

Jean Walters's colleagues are Jessie Yang, Rafael Pagán, Pmp, Sa, Jenny Sanchez, Olivia Hirsch, Henry Chong, Roland Smith, Josh Nassar.

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