• Proactively reach out to customers to build trust, loyalty and ensure consistent quality in service and champion agents• Seek feedback, de-escalate problems, and take swift action to make things right• Actively recruit, hire, onboard and retain a diverse and inclusive team of top-performing agents using internal tools, resources and programs to drive and measure success• Inspire, coach and partner with agents to ambitiously build their Redfin business and empower your team to meet or exceed their goals • Model expertise in market, property and contract knowledge, setting the highest standard for service while maintaining high close, attach, and loyalty rates• Drive Sales using metrics to encourage a team of 20 Realtors to produce at their highest levelsCo-Lead for Black at Redfin Employee Resource Group

• Co-Lead for a Redfin Employee Resource Group• Pod Leader for Team Manager monthly meeting of the minds• Interview, train, and retain a team of top-performing agents using internal tools, resources and programs to drive and measure their success• Develop agents through regular 1:1’s and on-the-job shadowing to sharpen their skills and grow their business• Manage performance by providing feedback and coaching to those who do not meet performance standards and for those that want to improve• Share and execute internal communication, process changes, and new initiatives through team meetings and trainings• Check-in with customers to ensure consistent quality in service• Partner with Redfin Rise & NHS to create initiatives and volunteer opportunities to better educate underserved communities on homebuying and real estate wealth• Over $16 million in Total Sales Volume

• Over $37 Million in Total Sales Volume• Promoted to President’s Club 2021• Promoted to Gold Tier 2020• Promoted to Silver Tier 2019• Promoted to Senior Agent in less than a year• Presented at Redferno2019 on new Personal Strategy initiatives• Gave interviews with several media outlets on Redfin’s behalf speaking topics including the market and real estate discrimination• Hosted Home Buying classes at venues across the city to educate the community on real estate• Successfully listed and sold homes at an average of 102% of list price• Negotiated offers to secure a fair market value for my client’s future home• Thoroughly educated customers on the real estate market and how to leverage their position for the best possible deals• Used custom-built online and mobile tools to access the latest market data, manage transactions, client information, and sales metrics

• Create marketing tools (e-blasts, flyers, postcards, websites, etc.) for my listed properties.• Research current market and create market analysis and comparable reports for properties and areas of interest.• Coordinate appointments to show properties for my buyer and seller clients.• Accompany buyers to home showings, property inspections, and property closings.• Negotiate contact terms for the buying and selling of property.• Manage the buying and selling timeline by overseeing the punctuality of all parties.

• Chicago Metro Team Lead; mentor new team members and assist the manager with administrative tasks.• Participate in Marketing Mastermind brainstorming meetings to improve the efficiency/effectiveness of the department. • Conduct spinal screenings. • Engage consumers to consider and commit to a first visit at a Chiro One Wellness Center clinic location. • Attend and manage corporate and community outreach screening • Help acquire new accounts through canvassing the community.

Manage on-site booth events at various venues (e.g. wholesale, retail stores and outlets, expos, schools, festivals). • Participate in Marketing Mastermind brainstorming meetings to improve the efficiency/effectiveness of the department.• Conduct spinal screenings. • Engage consumers to consider and commit to a first visit at a Chiro One Wellness Center clinic location. • Attend and manage corporate and community outreach screening• Help acquire new accounts through canvassing the community.

• Research Federal & State statutes for supervising attorney• Organize the Legal Department files• Assist in preparing Interrogatories• Prepare case briefs for supervising attorney• Maintain files of potential investors and potential property acquisitions• Prepare rental income projections for lenders• Assist in preparing marketing materials for potential buyers and special events• Assist Human Resources in managing employee files• Plan and coordinate special events in and outside of the office• Regulate correspondence between the chairman, buyers, and investors• Plan travel for the CEO and other executives

•Plan and execute a successful community service trip to Washington, DC to serve the homeless community.

•Promote and educate fellow and prospective students on career services and programs. •Serve as a role model of professional behavior amongst the student body in collaboration with administration, employers, alumni, and fellow students. •Provide feedback and ideas to career services staff on services and programs.

• Managed the resumed foreclosures caseload report• Restarted closed foreclosure cases and prepared them for docket• Reviewed and revised previously entered information on loan borrowers• Prepared and sent vital documents for execution