Jesse Chung Email & Phone Number

Australia

Duties/Responsibilities:- Listening attentively, thoroughly assessing and providing realistic sustainable outcomes to financially impacted customers requesting assistance on their unsecured lending products.- Attending to subject matter expert related duties when required. - Assisting and providing feedback to consultants to improve their overall performance.- Supporting the team with additional administrative tasks and delivering within reasonable time frames to ensure smooth operation of the business.- Actively actioning automation tasks for various processes within the department.

Melbourne, Australia

Duties/Responsibilities:- Organising and facilitating coaching and training sessions, to upskill and produce positive enduring outcomes within consultants and help them meet KPIs.- Assisting consultants by imparting thorough product and service knowledge to empower them to perform to their potential.- Evaluating calls to provide appropriate feedback for each individual agent.- Following up and settling complicated and complex customer complaints.- Handling and managing escalated calls.- Supporting the Team Manager with administrative tasks, and tracking and relaying specific KPIs to encourage and bolster confidence amongst the team.

Melbourne, Australia

Duties/Responsibilities:- Assisting with international banking queries.- Resolving complicated and complex call enquiries.- Providing term deposit servicing and maintenance.- Invoice handling for the Westpac Group of Aegis Services Australia.- Planning incentives and events as a Rewards and Recognition organiser.

Melbourne, Australia

Duties/Responsibilities:- As first point of contact for customers, assisting with personal and online banking enquiries.- Providing account and card servicing, and maintenance.- First level investigating of unrecognised transactions.- Proactively resolving stated and unstated complaints.

Melbourne, Australia

Duties/Responsibilities: - Contracted to SXiQ, distributing, assembling and installing desktop devices autonomously for Red Energy and ESTA (Emergency Services Telecommunications Authority) within occupied offices in a 3 week period.- Directly managing packaging waste efficiently and effectively.

Melbourne, Australia

Duties/Responsibilities: - Contracted to SXiQ, distributing, assembling and installing 900+ desktop devices autonomously as a team for Red Energy within a new office building in a 3 week period.- Updating firmware on installed docking stations, plus additional firmware updates during night shifts at current offices.- Directly managing packaging waste efficiently and effectively.

Dandenong, Australia

Duties/Responsibilities:- Opening and closing the store.- Money handling and POS operations.- Customer service, stock shelving and cleaning duties.- Maintaining presentation of the store and water quality of stocked aquariums.- Offering appropriate advice and information on products and livestock.- Troubleshooting issues in-store and with customers.

Springvale, Australia

Duties/Responsibilities:- Opening, managing and closing the store without supervision.- Money handling and POS operations.- Customer service, stock shelving and cleaning duties.- Providing terrarium/aquarium installation and maintenance. - Maintaining presentation of the store and water quality of stocked aquariums.- Offering appropriate advice and information on products and livestock.- Troubleshooting issues in-store and with customers.

Carnegie, Australia

Duties/Responsibilities:- Opening, managing and closing the store without supervision.- Money handling and POS operations.- Customer service, stock shelving and cleaning duties.- Providing terrarium/aquarium installation and maintenance. - Maintaining presentation of the store and water quality of stocked aquariums.- Offering appropriate advice and information on products and livestock.- Troubleshooting issues in-store and with customers.

Southbank, Australia

Duties/Responsibilities:- Opening and closing the store.- Money handling and POS operations.- Customer service and cleaning duties.- Operating the espresso machine.- Kitchen hand.

Bachelor'S Degree, Creative Technology (Audio Engineering And Sound Production)

Bachelor'S Degree, Computer Science