Jeff Boester Email & Phone Number

Westerville, Ohio, United States

Dublin, Oh

* Built a team from 2 Support Engineers to a team of 100+ Support Engineers in a cost effective manner* Hired low cost talent with high potential and cultivated them into top tier talent, given them opportunities for career growth and progression to more effectively help the business achieve it's goals* Averaged between 93% and 100% Customer Satisfaction each Fiscal Quarter despite being a 100% remote work force for the last 3 years* Maintained a 95% employee retention rate on average* Very well liked and respected by subordinates and supervisors while maintaining a disciplined and efficient team* Improved KPIs under a work force that moved from an office environment to a remote oneJob Responsibilities* Manage, coach, develop and train team members for improved performance and daily activities to meet or exceed MBOs. Handle staffing issues including hiring, disciplinary actions and terminations.* Manage technical information and team activities to support identification, escalation and resolution of customer product related issues* Understand and analyze data for capacity planning and facilitate the hiring process to fill current and forecasted needs while remaining under budget* Manage and improve internal escalation process of issues to resolution* Manage individuals and schedules, processes and escalations to achieve SLAs* Create and monitor a flexible training program for both new hires and the continuous improvement of existing staff* Review the performance of direct reports, monitor MBOs and conduct quarterly/annual reviews* Identify opportunities for process optimization, process re-design or development of new processes/policies* Maintain competency in company product(s) and the ecosystem* Manage integration of M&A acquisitions for the Support department ensuring a smooth transition and assimilation of Netwrix processes and policies

Powell, Oh

Job Responsibilities* Oversee day-to-day operation of assigned support team members. monitoring teams ticket queues, setwith quarterly goals and conduct quality control of processes and workflow. Delegating tasks and setting deadlines* Motivate Team Members by encouraging creativity, discover training needs and providing coaching* Communicating and adhering to new procedures, policies and goals* Handling political escalations from customers* Working effectively with other teams implementing strategies to increase profitability, productivity and overall customer experience.

Columbus, Ohio Area

Columbus, Ohio Area

Toledo, Ohio Area

Job Responsbilities* Install, configure, and support workstation software, hardware, printers, and phones* Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy* Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly* Implement applications and software upgrades and troubleshoot any performance issues* Train employees in using software and hardware, and provide technical support when needed

Computer Science Engineering

Education record